The first public comments from the government on the Gershon Report are beginning to emerge, with The Australian reporting on Thursday, Tanner targets agency wastage in bid to save $1bn. The article basically focuses on duplication of effort and costs by departments who separately procure IT equipment, software, services and office rent. My feeling is that…
My team has been throwing around approaches for improving our internal agency staff directory on the intranet to make it more of a knowledge resource for staff. As this is the most used tool in our intranet (people need to contact other people), improving the service contributes measurably to our staff’s capacity to collaborate and…
Related to my previous post, AZcentral reports that, Death notices removed from county Web site. Privacy concerns and identity-theft fears prompted Maricopa County Recorder Helen Purcell to halt public viewing of death certificates on the agency’s Web site. “There is so much personal information on them: a mother’s maiden name, what they died from,” Purcell…
On Friday the Disability Discrimination Commissioner, Graeme Innes, at the Australian Human Rights Commission released a media statement, Climate change secretariat excludes people with disabilities, indicating the Commmision was prepared to ‘out’ government publishers who did not meet Australia’s mandatory accessibility requirements for online material. “I recently said that, if things did not start to…
On Monday this week United Airlines in the US experienced a 75% drop in their share price (from $12.30 to $3.00 per share). This was due to a 6-year old news story on a newspaper website that was accidentally tagged as current and distributed across the US financial press through Bloomberg’s online News Service. The story has…
Brought to my attention by the Victorian eGovernment Resource Centre, the below video from Shel Holzman provides an excellent summary of the value of social media as an set of egovernment tools within government intranets. It addresses common misunderstandings and myths that have limited take-up, case studies of successful social media use and talks through…
The Economist Intelligence Unit has published a special research report, Towards Seamless Administration (PDF), on the status and challenges of egovernment across South-East Asia, including commments on a number of Australia’s nearest neighbours such as New Guinea, East Timor, Singapore and Malaysia. While Australia and New Zealand are not included in the review, the maturity…
From my experience in government, both as a customer and as a public servant, I’ve discovered that when addressing emails from citizens, government agencies often treat email as surface mail rather than as a phone call. This means that citizens who choose an electronic communications route can often expect response times measured in weeks or…
As I mentioned at the end of my earlier post about the Googlisation of the US election, we’re now entering a phase in the internet’s development where it is shifting from being a media channel towards a service channel. Many organisations in the private sector have already recognised this and I am seeing the beginnings…
The European Journal of ePractice has published an intriguing article by David Osimo exploring a new approach to benchmarking eGovernment provision in the Web 2.0 world. Moving away from measuring the number or complexity of government services made available online, David proposes that the transparency of public data should be considered as a flagship goal…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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