Next Monday (25 August) I’ll be speaking at the Ark Group’s conference on Driving Interoperability and Collaboration in eGovernment in Brisbane on the topic of Driving ongoing improvements in online services provision. If you’re attending, please come and introduce yourself at some stage through the conference. If you won’t be there, I’ll be making my…
It can be very daunting for communications professionals to build an understanding of the social media landscape, grasping its scope and diversity and use this knowledge to select the right tools to meet their communications needs. On occasion I’ve spoken to other marketers and PR professionals who have said that the sheer diversity and complexity…
Traditional media tends to talk at consumers rather than talking with them. This is often due to the one-way mediums used and is also a reflection of the self-centric world view people and organisations tend to develop. Humans tend to carry over existing ideas, approaches and methods into new mediums, and then figure out how…
I believe that one of the keys to successful projects is to maximise time spent on the project goals and minimise time spent dealing with project tools. In the past I’ve seen projects fail or delayed due to the difficulty in managing project teams across different areas of a single organisation or, worse yet, across…
Catherine Grenfell of Step Two Designs has written an excellent article on how intranet teams should spend their time, divided between day-to-day maintenance, new projects and initiatives and relationship management with internal stakeholders. She left out one small area – networking with peers for fresh ideas and approaches to common issues. For this, the Intranet…
When chatting with a friend about risk management via IRC recently, he referred me to the essay The Psychology of Security. This is quite a good paper discussing how poor humans are at understanding and assessing risks and their impact on security. Most of the time, when the perception of security doesn’t match the reality…
Just as electricity infrastructure is the lifeblood of an industrialised society, high-speed broadband is the lifeblood of a modern information society. There’s an enormous wealth gap between nations that took a first mover advantage in establishing appropriate infrastructure to facilitate economic development and those that did not place infrastructure as high on the agenda. We’re…
Humans love news. While the channels we use to find out the news continue to change, most of us still need our daily news fix – details on what is happening in our organisation, our country and our world. When I first became involved with the online space in 1995, an ‘about us’, ‘communications’, ‘PR’,…
A few months ago a PR agency representing the National Australia Bank (NAB) made a series of comments on AFL blogs advertising NAB services. This incident has been discussed in publications such as Marketing Magazine, NAB spamming: maybe it’s time to take dance lessons and Crickey, NAB spams blogs to spruik its SMS banking, which…
The last few days have seen a number of media reports criticising the new Federal government Grocery choice website. Amidst the noise there are several key takeaways for public sector website managers. Note that I’m not involved with the Grocery choice website or program. I’m commenting from the perspective of a public sector web manager…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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