In The Techie in Chief, appearing in next week’s Newsweek, Anna Quindlen provides a strong case why no-one at senior levels in the public sector can afford to be unfamiliar with modern telecommunications technologies. One key reason she highlights is that leaders need to lead – they need to be out in front of the…
There was an interesting admission from the US Army Secretary last week in Inside Defense as reported in the Wired Danger Room Blog, Senior Army leaders have fallen behind the breakneck development of cheapdigital communications including cell phones, digital cameras and Web 2.0Internet sites such as blogs and Facebook, Army Secretary Pete Geren said at…
A theme I often hear in Australian web design circles is “make the website less crowded”. It’s accepted wisdom that a website should have plenty of white space, clearly separated parts – and as little text as possible – particularly on the homepage. Similar to Google’s 28 word limit, Australian communicators seem to consider the…
The question in my title is of course a little provocative – who is to say whether a website is better or worse? The answer, in my view, is our users. For some reason in Australian we have never, to my knowledge, asked our citizens to compare government websites against universal categories such as awareness,…
I’ve been reading about a presentation given by Michael Specht at PubCamp Sydney, an event that brought together old and new media people to look at opportunities and threats facing the industry. He gave a an impromptu presentation on Enterprise 2.0, which contained a number of insights that apply equally to the public sector. The…
I regularly struggle with how to best evaluate the success of my agency’s intranet. In generaly there are six different sets of metrics I use, grouped into ‘hard’ and ‘soft’ as follows: Hard (numerical) Statistics – traffic (visits/pageviews), Content (age/timeliness/findability), Soft (subjective) Design – usability/accessibility/attraction (task completion, screen reading), Development – standards (code validation) User…
There are many approaches in government – and the private sector – to managing their online channel. The area is still young and as yet I’ve not seen best practice structures emerge, as has occurred within other areas of organisation management. In this post I intend to reflect on the different approaches and my own…
Commoncraft have made another fantastic video, this time focusing on Social Media. This (older) presentation is also a great Dummie’s Guide to social media: Social Media and Marketing: Evolution or Revolution?
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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