Digital disruption is one of the buzz terms of the last few years, underscoring the increasingly rapid changes in society, industries and governments as new ideas and techniques enabled by digital technologies take hold. Photo by Tsahi Levent-Levi While some embrace this disruption (generally those doing the disrupting), for many it remains an unsettling or…
I’m very pleased to see that the Australian Public Service Commission is finally considering the introduction of ‘free range’ teams of public servants, unattached to specific agencies, who can provide specialist skills as and where needed. I proposed this type of team while I was working within government almost ten years ago now, as I…
Quiip and Delib Australia have launched the second annual online community management survey for Australia and New Zealand. The survey aims to help local organisations and individuals better understand the skills required to work in these professions, help uncover role challenges, training and support needs and the actual work and salaries that online community management…
I often hear talk from government agencies about their wish to release more of their data openly, but their concern over how they allocate resources to ensure the most useful data is released first. In several conversations I’ve had in different parts of Australia, the agency view was that they only wanted to release useful…
The South Australian government has released its draft ICT policy, SA Connected, for public consultation via the SA Plan consultation site. The five key perspectives in the SA draft ICT policy The position paper, which has already undergone industry consultation, presents five key perspectives for the future of South Australian government IT, Serving People Innovating…
The US government uses challenge.gov to involve citizens in designing innovative solutions to government and civil challenges. The UK government has adopted a digital-by-default approach and has mandated that agencies follow this, providing detailed guidance on what they must do and by when (even open sourcing service design guidance on GithHub for citizens to improve)….
This is a presentation I gave on Monday to NSW Health, including a review of Australian social media adoption, how agencies have been using social media, risks to watch out for and some examples of good public sector social media execution. I’m happy to come chat to any government agency or council on these topics…
Quiip and Delib Australia have just released the Australian Online Community Management Report, the first research that has ever been conducted specifically on the emerging profession of online community managers in Australia. The report has been designed to: assist people professionally managing online communities to articulate their skills, challenges and support requirements, support organisations entering or…
I’ve had several discussions lately with people managing official government social media channels about the most difficult moderation challenge they face – their families and friends. It is very common practice for people launching a new social media channel for their agency to tell their friends and relatives about it, both to share something they…
NetFlix has released its ‘manifesto’ detailing how they operate and why, a document that Facebook’s COO has described as “the most important document to ever come out of Silicon Valley” and that has attracted well over three million views on Slideshare. It is the best document I’ve ever seen on building a smart and innovative…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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