One of my mantras in professional life is ‘you can’t manage what you don’t measure‘. Therefore it always worries me when I encounter organisations or individuals with a less than firm grasp on how to measure the success or failure of their online properties. Depending on the type of web property, different metrics are most…
It’s going to be a busy six months for web teams, addressing WCAG 2.0 (the new W3C Accessibility Guidelines) and the release of Internet Explorer 8. For those who want to stay ahead of the game (like me), the second IE8 beta is now available for public download here.As I’ve now switched almost totally to…
If you’re looking for inspirational egovernment ideas, the CIO 100 Award from CIO magazine are a great place to start. The annual Awards honor organisations creating business value via technology innovation. For 2008 the State of Alabama was the only state government to win an award, for its egovernment initiatives, involving the delivery of over…
A frantic day catching up yesterday, so I did not get to write this post until this morning. On Monday I presented at Ark Group’s Driving Interoperability and Collaboration in eGovernment conference in Brisbane. There was a great line-up of speakers, and I had a long list of take-aways from the day. Here’s my key…
I’ve been reading a fantastic book recommended to me by my DGM, What Got You Here Won’t Get You There by Marshall Goldsmith. It discusses 20 habits that hold back successful people and key behavioural changes that can help overcome them. One behaviour discussed is listening, where Marshall makes the statement, 80 percent of our…
One of the challenges with the Web 2.0 phenomenon is to gather an effective picture of what Web 2.0 actually is, and how it can be applied for the benefit of your organisation and customers. It’s often a case of the Blind men and the Elephant – the view people take away is based on…
There are a lot of perceptions and assumptions about what the internet is – or isn’t. All of us make them – drawing conclusions about our world, often in the absence of reliable current knowledge, is part of being human. Personally I feel the need, from time to time, to get out of my own…
With regular changes in departmental structures across State and Federal government, there’s significantly greater need for public agencies to have the skills to manage the merger and demerger of intranets and websites than is faced in most sections of the private sector. The NSW Department of Primary Industry has taken the step of sharing some…
Border control is really only a recent development in the evolution of nations. For thousands of years we can distinguish nations by their common language, culture, cuisine and other shared characteristics. However, with a few exceptions, it is only in the last few hundred years that the physical borders solidified into boundaries that delineated the…
I really admired the efforts of our New Zealand cousins in the egovernment arena as I’ve mentioned before. One of their initiatives is their ParticipationNZ wiki, which is allowing NZ public servants to collaboratively develop, assess and reflect on the overall approach to online participation by government agencies. If your agency is considering participating in…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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