The business case for social media within a government department

Brought to my attention by the Victorian eGovernment Resource Centre, the below video from Shel Holzman provides an excellent summary of the value of social media as an set of egovernment tools within government intranets.

It addresses common misunderstandings and myths that have limited take-up, case studies of successful social media use and talks through appropriate applications for different tools.

Shel’s video should be compulsory viewing for senior public sector executives who have an interest in improving the capture and dissemination of knowledge within their workplace, reduce the knowledge drain as babyboomers exit the workforce or improving their project management capacity and success rate.