At the next Gov 2.0 Canberra lunch we’re taking a look at a topic rapidly growing in importance for government agencies – managing and moderating online communities. Quiip Director and Community Manager, Alison Michalk, will provide her insights into online community management, user-generated-content moderation and risk mitigation within the Web 2.0 space. The presentation will…
At least one state agency in the US, Maryland Division of Correction, recently started requiring employees to provide their personal Facebook password and allow their employer to scrutinise their account as a condition of continued employment. Apparently this request wasn’t illegal – although it breaches Facebook’s usage policy (which could mean the employee loses their…
Today telecommuting often refers to people who work from home, logging into computer networks to prepare documents and exchange information remotely. However across the world we’re starting to see examples of much broader and more intense forms of telecommuting. Warfare Take for example the RQ-1 Predator, an unmanned aerial vehicle that has been used since…
The National Association of State Chief Information Officers (NASCIO) in the US has released an excellent report, NASCIO: Friends, Followers, and Feeds (PDF), which looks at social media adoption by US states, identifying best practice and sharing knowledge on how tools are being deployed. To quote the report, The survey examined adoption trends, current applications…
It has been a big year for Government 2.0 in Australia, both at the federal and state levels. The Victorian Government in particular has committed to releasing the majority of public sector information under an open copyright license, continued to improve its whole-of-government intranet and released the Government 2.0 Action plan: a comprehensive strategy for…
There’s been discussion on Twitter over the last day about whether Australian government should be building online platforms, such as a video aggregation and distribution service, URL shortcut tools (which Victoria have done) or collective infrastructure for hosting and developing all government websites. This has been an area of on-and-off discussion for over a year…
We are now starting to see government departments advertising social media roles – although the titles vary, including ‘New Media Adviser’, ‘Community Manager’ and even ‘Online Media Coordinator’. In Australia it is difficult to recruit people with substantial experience for these roles. I am seeing many filled by media specialists or website managers, who are…
Lisa Howdin, who now works with me, has been compiling a set of guidelines and information around how to develop, write, manage and moderate social media tools in Government in the form of a wiki. She’s looking for contributions from people across Australian government who are working in this area and have learnings they can…
Bang the Table has released a fantastic little handbook for online community engagement. Titled 100 Ideas to Help Engage your Community Online the book provides 10 ideas in each of 10 topics. The book has been released under Creative Commons (BY) – allowing organisations to reuse, share and mash it up for their own needs…
Traditionally, in my experience both in the private and public sector, the way to build a ‘perfect’ website has been considered to be; invest a large quantity of resources, personnel and time at the start of the development process, use this investment to build all the functionality that the developers can dream up, write all…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
'; loop.parentNode.insertBefore(w,loop); })();