As reported in Government Technology, California has launched a best practices wiki for state employees. It currently covers topics including: Healthcare in Prisons Customer Service Disaster Preparedness Education and Training Green California Human Resources Information Technology The wiki can be accessed at bestpractices.ca.gov, although it requires a California email address to register. There’s an interesting…
Apparently 33 of the US’s congressmen are now actively using the Twitter micro-blogging service to give timely updates of what is occurring on the floor of the US Congress. From the article, Twitter takes flight in Congress, in Federal Computer Week, the service has facilitated real-time discussion with constituents regarding legislation under consideration and appears…
I’ve found it quite difficult to benchmark my agency’s online services against those of other agencies in Australia. Besides AGIMO’s annual report on Australians’ use of and Satisfaction with e-Government services and some of their past case studies, there’s limited information available across Australian agencies regarding different departments’ online experiences. Over in New Zealand they…
Without staff most organisations would cease to function. Without communicating to staff what they need to know, organisations cannot function effectively. That’s one of the reasons why staff communications tools – including intranets – are very important. However communicating with staff is generally not as exciting as making big budget television commercials, as this very…
A few months ago a PR agency representing the National Australia Bank (NAB) made a series of comments on AFL blogs advertising NAB services. This incident has been discussed in publications such as Marketing Magazine, NAB spamming: maybe it’s time to take dance lessons and Crickey, NAB spams blogs to spruik its SMS banking, which…
As a business professional in the online space I have always found it important to grasp the views of our IT colleagues to help us work with them more effectively. If you have some free time over the weekend, ZDNet’s CIO Vision series is well worth reviewing. I’ve been watching the series for a couple…
The last few days have seen a number of media reports criticising the new Federal government Grocery choice website. Amidst the noise there are several key takeaways for public sector website managers. Note that I’m not involved with the Grocery choice website or program. I’m commenting from the perspective of a public sector web manager…
I regard mobile internet access as of strategic concern to Australia’s development as a connected nation. While fixed wire broadband is also crucial, mobile access is the best approach for filling the gaps cost-effectively in a large low-population nation such as Australia. Also mobile internet supports ubiquitous instant access to information, which fixed broadband does…
Prediction markets are a technique used to predict the likelihood of outcomes using values tied to events. So far they’ve proven to be at least as accurate as other predictive approaches, and significantly more engaging. A popular example is the Hollywood Stock Exchange which allows individuals using virtual money to buy and sell shares in…
Privacy Awareness week is coming up later this month (as is the Security in Government conference), but as I mentioned to a colleague on Thursday, every week needs to be privacy week at a government agency. Privacy is a sticky problems for all organisations. No security system is perfect and, to-date, as technology has advanced…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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