Earlier this month AGIMO released a report regarding consultation with government online. This concludes a yearlong consultation program during which AGIMO has consulted a range of stakeholders to assist development in the online consultation space. It’s taken me a little while to get to it, but the report has been very useful in directing my…
The government of Ontario has launched a job recruitment program in Second Life, one of the best known virtual worlds. The program allows potential employees to virtually practice being a firefighter, civil engineer, medical technician or another public service profession to gain some insight into the demands of the role before deciding whether to seek…
In The Techie in Chief, appearing in next week’s Newsweek, Anna Quindlen provides a strong case why no-one at senior levels in the public sector can afford to be unfamiliar with modern telecommunications technologies. One key reason she highlights is that leaders need to lead – they need to be out in front of the…
ForeSee Results has just released the findings of the latest quarterly US eGovernment satisfaction survey, looking at citizen satisfaction with over 100 US government websites. Available as a PDF download, the E-Government Satisfaction Index (PDF 1.2Mb) uses a uniform system to compare satisfaction across US sites and was selected as the US government’s standard measure…
There was an interesting admission from the US Army Secretary last week in Inside Defense as reported in the Wired Danger Room Blog, Senior Army leaders have fallen behind the breakneck development of cheapdigital communications including cell phones, digital cameras and Web 2.0Internet sites such as blogs and Facebook, Army Secretary Pete Geren said at…
Over the last week a rogue IT employee in the San Francisco Department of Technology Information Services has held the city to ransom – locking down many of the city’s services by refusing to disclose an administration password. The employee, Terry Childs, helped create the city’s FiberWAN network , used for controlling the city’s emails,…
As reported in NextGov, Barack Obama, the Democratic Presidential candidate, has pledged to appoint a direct report focusing on online security. “As president, I’ll make cybersecurity the top priority that it should be in the 21st century,” Obama said during a summit on national security at Purdue University. “I’ll declare our cyber-infrastructure a strategic asset,…
The China Internet Network Information Center has reported that China’s online population has now reached 253 million people, a smidgen more than the US’s 223 million, coming from a Sydney Morning Herald article, China steals internet crown from US. Of course the 300 million English speakers in India will help redress this balance as more…
Let’s assume you work for a government body that is deeply involved in highly contentious issues – issues that are very interesting (and frustrating) to communities both online and offline. Let’s also assume that your organization has very little chance of changing the fundamental policies and procedures that frame these issues in the public’s eyes….
I’m one of those quirky people who finds forms intensely interesting. I’ve had a great deal of past involvement with market reseach and online transaction sites which has emphasised to me how important effective and usable form design is in order to ensure that forms achieve the goals set. In my current role I’ve guided…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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