With regular changes in departmental structures across State and Federal government, there’s significantly greater need for public agencies to have the skills to manage the merger and demerger of intranets and websites than is faced in most sections of the private sector. The NSW Department of Primary Industry has taken the step of sharing some…
There’s still limited activity in the Australian corporate or government blogging area, however in other parts of the world this channel for customer or citizen engagement is growing rapidly. However not all organisations appear to be using the medium well. In July the Wall Street Journal reported on a Forrester Research study of 90 blogs…
Border control is really only a recent development in the evolution of nations. For thousands of years we can distinguish nations by their common language, culture, cuisine and other shared characteristics. However, with a few exceptions, it is only in the last few hundred years that the physical borders solidified into boundaries that delineated the…
The Victorian government’s eGovernment Resource Centre has been nominated in the 9th annual global edemocracy award for the Top 10 Who Are Changing the World of Internet and Politics.The prestigious award seeks to recognise the innovators and pioneers, the dreamers and doers who bring democracy online. It is managed by PoliticsOnline and the World eDemocracy…
I really admired the efforts of our New Zealand cousins in the egovernment arena as I’ve mentioned before. One of their initiatives is their ParticipationNZ wiki, which is allowing NZ public servants to collaboratively develop, assess and reflect on the overall approach to online participation by government agencies. If your agency is considering participating in…
I’d like to thank Kate Carruthers, a formidable change agent and renaissance woman, for prompting this post through a presentation she’s published on SlideShare, Enterprise 2.0 and stakeholder resistance. One of my key roles and, I believe, a key role for many in the online arena, is to be a change agent for digital channels….
Next Monday (25 August) I’ll be speaking at the Ark Group’s conference on Driving Interoperability and Collaboration in eGovernment in Brisbane on the topic of Driving ongoing improvements in online services provision. If you’re attending, please come and introduce yourself at some stage through the conference. If you won’t be there, I’ll be making my…
Victoria has possibly the best egovernment site in Australia at the eGovernment Resource Centre. I use it regularly to monitor egovernment news and research online tools and trends. I have also found their eGovRC Toolbar useful as a fast and simple way to access information and news from their site. The toolbar works in either…
It can be very daunting for communications professionals to build an understanding of the social media landscape, grasping its scope and diversity and use this knowledge to select the right tools to meet their communications needs. On occasion I’ve spoken to other marketers and PR professionals who have said that the sheer diversity and complexity…
If you’ve ever mistyped the name of a webpage, or used a hyperlink to visit a page that has been removed, you’ve probably seen a website’s 404 – page not found ‘error’ page. This code is meant to communicate that the web server hosting the website could not find the page you requested. The default…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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