If you’re looking for inspirational egovernment ideas, the CIO 100 Award from CIO magazine are a great place to start. The annual Awards honor organisations creating business value via technology innovation. For 2008 the State of Alabama was the only state government to win an award, for its egovernment initiatives, involving the delivery of over…
Brookings University recently released its report Improving Technology Utilization in Electronic Government around the World, 2008 (link to PDF). This ranks the government websites of 198 nations, reviewing 6-10 sites in each nation. Australia ranked 6th, behind South Korea, Taiwan, the US, Singapore and Canada, up from 8th position last year. As a benchmark this…
I’ve just been reading the State of the eNation report on the Beijing Olympics website, where they invited disabled web users to test the accessibility features of the site. While they found a number of the worst issues commonly reported by these users had been addressed, the remaining accessibility problems still made it very difficult…
The UK has been operating an online ‘television’ channel for public servants, LocalGovTV, featuring government initiatives and egovernment examples for some time now. The service has now launched a regular news channel featuring the latest news on public sector developments within the UK. While it is necessary to register to view the service, it contains…
A frantic day catching up yesterday, so I did not get to write this post until this morning. On Monday I presented at Ark Group’s Driving Interoperability and Collaboration in eGovernment conference in Brisbane. There was a great line-up of speakers, and I had a long list of take-aways from the day. Here’s my key…
I’ve been reading a fantastic book recommended to me by my DGM, What Got You Here Won’t Get You There by Marshall Goldsmith. It discusses 20 habits that hold back successful people and key behavioural changes that can help overcome them. One behaviour discussed is listening, where Marshall makes the statement, 80 percent of our…
I’m a big believer in asking customers what they want and regularly checking how satisfied they are with the services provided. Where this relates to our Agency’s intranet, our staff are my customers. In some ways this is a great group to have as customers They work in a controlled environment (using the same software…
One of the challenges with the Web 2.0 phenomenon is to gather an effective picture of what Web 2.0 actually is, and how it can be applied for the benefit of your organisation and customers. It’s often a case of the Blind men and the Elephant – the view people take away is based on…
My team’s web designer forwarded me the article Good Designers Redesign, Great Designers Realign from A List Apart earlier this week. It looks at the justification behind design decisions – whether to change the design, layout and information architecture of a website or product – dividing it into two camps. Redesigners – who base their…
There are a lot of perceptions and assumptions about what the internet is – or isn’t. All of us make them – drawing conclusions about our world, often in the absence of reliable current knowledge, is part of being human. Personally I feel the need, from time to time, to get out of my own…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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