The UK has become the first country to take the step of placing broadband internet access on the same level as sewage, running water, electricity and a phone line as an essential utility service. Foreshadowed in the Financial Times on 14 January, the Promise of universal UK broadband is detailed in the Digital Britain report….
The music industry has a maxim – most people prefer to buy and listen to the music they listened to in their late teens or early twenties. Of course they still listen to, enjoy and buy other music, but at the end of the day the Beatles, BeeGees, ABBA, the Rolling Stones and other bands…
It has taken me a little while to post about this report, as when I first saw the media release in my webfeed I mistakenly thought this was news about the previous survey. However having finally caught up, thanks to the eGovernment Resource Centre, I’m pleased to see that the 2008 eGovernment survey shows the…
Edelman Digital has published a paper that really drills into the strategy and tactics used by Barack Obama in his campaign to be nominated and then elected as US President. Entitled, The Social Pulpit: Barack Obama’s Social Media Kit, the techniques used by Obama’s online campaign staff, led by one of Facebook’s founders, are useful…
Accenture has released an international report, Leadership in Customer Service: Creating Shared Responsibility for Better Outcomes looking at the opinions of 8,600 citizens in 21 countries towards their governments. Australia, one of the countries studied, performed moderately well. Australians were almost evenly split amongst those who felt that government was good at seeking their opinions,…
As a former and current business owner I’m constantly considering and reflecting on our numbers regarding how well my agency’s online channel is performing. My goal is to maintain an ongoing awareness of our performance and why we’re performing in that manner. To that end my agency has multiple web reporting systems in place and…
The Pew Internet & American Life Project has surveyed a group of internet leaders, activists and analysts on their predictions for the internet of 2020 – now only 11 years away. Some of the predictions are very relevant to government and our role within society, such as views on organisational transparency, copyright and social justice….
Jane McConnell of NetStrategy jmc has released the Global Intranet Trends for 2009 report. As one of the participants in the survey, my agency received the report last week. I personally found the report provided an excellent insight into current intranet best practice and the shared challenges of intranet managers around the world. It’s worth…
The World Internet project recently released its Australian report (PDF), providing a mid-2007 view on how Australians access and use the internet. The report indicates that, at August 2007, 72 percent of Australians used the internet (increasing to 86% when considering those in full employment), and highlights known divides in usage based on income and…
If you’re interested in web metrics, pop over and complete the 3rd annual Australian Web Analytics survey at Bienalto‘s website. Respondents will receive a copy of the survey results, which should provide insights into how your organisation compares to others in their use and prioritisation of web analytics area. The 2006 and 2007 survey results…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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