How do you rate your agency in the online world? I currently use a lot of different tools to build a picture of how our agency is doing, but I have not yet unified these into a simple set of metrics that tells me how we’re doing. Tools I use to rate my agency online…
I have to admit that for a long time I’ve been a blog skeptic. Who actually sits down at their computer to read someone else’s personal journal? I think this has been one of the barriers I had towards blogging myself – I felt that I’d get better mileage out of talking ideas through with…
Last week I discussed how Google was preparing to announce the release of it’s new Ad Planner tool. It’s now available in beta with selected Google customers and an Ad Planner sneak peak is available online, with an image of the interface which demonstrates how the tool can segment site reach by demographics including gender,…
I’ve previously blogged about the impact of the online channel on Barack Obama’s campaign and how it contributed significantly to his nomination as the Democrat presidential candidate. There have also been broader implications for the US government scene, as captured in a Pew report released last week. Pew has been one of my favourite commentators…
Last year my agency participated in the Global Intranet Survey for the first time. The report from the survey has proven very useful in our intranet planning and given me a number of ideas that we’ve been able to apply in the ongoing management of our intranet. The survey is on again this year, we’re…
Universal McCann have completed some excellent research on social media use based on a sample of 17,000 users across 29 countries. The latest wave was completed in March 2008. The key findings were that blogs and online videos have gone mainstream and are tools that organisations need to consider within their marketing and communications mix….
In Development has linked to A report on the progress of New Zealand e-government. This is the first official report from the NZ government on egovernment since 2004. From a quick look I’d say it is doing reasonably well. They’ve done a lot to understand what citizens need and address this in clear and simple…
My Agency has just finished a nine-month long independent expert usability review of all of our online properties – website, intranet and secure online transaction service. Needless to say most of the results matched what we already knew our website needs more of a customer-focus and is due for a facelift, our intranet needs reorganisation…
Deloitte has released a report suggesting that eGovernment has failed to reach it’s potential due to an over-reliance on technical delivery and failures to change Public Sector business models or adequately consider the customer at the centre of transactions. A summary of the report’s key findings is at CIO magazine entitled Governments Urged to Learn…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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