The Economist Intelligence Unit has published a special research report, Towards Seamless Administration (PDF), on the status and challenges of egovernment across South-East Asia, including commments on a number of Australia’s nearest neighbours such as New Guinea, East Timor, Singapore and Malaysia. While Australia and New Zealand are not included in the review, the maturity…
Forrester Research has released a report critiquing the navigation of the websites of John McCain and Barack Obama, claiming that both fail basic navigation tests by potential voters. Nextgov reported in the article, Web sites of both presidential candidates fail to connect with users, that, Forrester used five criteria in its evaluation: clear labels and…
On Friday (29 August) Peter Gershon submitted his review on the status of the $16 billion Australian Government technology budget to the Federal Government for consideration, as reported in a number of places, including this Australian article, Gershon submits govt ICT review. The Australian article reports that, Sir Peter said his recommendations involve a major…
Brookings University recently released its report Improving Technology Utilization in Electronic Government around the World, 2008 (link to PDF). This ranks the government websites of 198 nations, reviewing 6-10 sites in each nation. Australia ranked 6th, behind South Korea, Taiwan, the US, Singapore and Canada, up from 8th position last year. As a benchmark this…
Catherine Grenfell of Step Two Designs has written an excellent article on how intranet teams should spend their time, divided between day-to-day maintenance, new projects and initiatives and relationship management with internal stakeholders. She left out one small area – networking with peers for fresh ideas and approaches to common issues. For this, the Intranet…
ForeSee Results has just released the findings of the latest quarterly US eGovernment satisfaction survey, looking at citizen satisfaction with over 100 US government websites. Available as a PDF download, the E-Government Satisfaction Index (PDF 1.2Mb) uses a uniform system to compare satisfaction across US sites and was selected as the US government’s standard measure…
The Victorian government released the results of it’s year-long internet usage survey last week, providing a Demographic Profiling of Victorian Government Website Visitors. Taking into account nearly 250,000 respondents, this is the largest sample I’ve seen for an egovernment usage survey within Australia. The full results are available from Victoria’s eGovernment Resource Centre, however I’ve…
I regularly struggle with how to best evaluate the success of my agency’s intranet. In generaly there are six different sets of metrics I use, grouped into ‘hard’ and ‘soft’ as follows: Hard (numerical) Statistics – traffic (visits/pageviews), Content (age/timeliness/findability), Soft (subjective) Design – usability/accessibility/attraction (task completion, screen reading), Development – standards (code validation) User…
Eyeballs is the primary measure of choice of all mass medias – how many people viewed a television program, listened to a radio station, read a newspaper or magazine, or visited a website. It’s a great measure for the advertising industry as it’s relatively easy to quantify and track over time and simple to value….
Are government communicators – and their agencies – perceived as authentic? If you believe the Authentic Enterprise report from the Arthur W. Page society, this is one of the most critical questions for government in the digital age. The report looks at three converging trends for corporate and government communications in the 21st society, The…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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