Let’s assume you work for a government body that is deeply involved in highly contentious issues – issues that are very interesting (and frustrating) to communities both online and offline. Let’s also assume that your organization has very little chance of changing the fundamental policies and procedures that frame these issues in the public’s eyes….
I’m one of those quirky people who finds forms intensely interesting. I’ve had a great deal of past involvement with market reseach and online transaction sites which has emphasised to me how important effective and usable form design is in order to ensure that forms achieve the goals set. In my current role I’ve guided…
These days the majority of postal mail people in Australia receive is either advertising material or bill. In the future, this may be cut even further to only ads. In the European Union there’s a major project underway to create a whole-of-government standard for all EU government invoicing, that can also be propagated across the…
Over in the US, Nextgov has released an online tool explicitly for US public sector website administrators can use to check the security of their website versus the stipulations of the 2002 Federal Information Security Management Act. As hackers do not restrict themselves to national boundaries – or to government legislation – this tool is…
Yesterday I attended the ATO showcase – a day-long event demonstrating some of the ATO’s vision for the future for enabling technologies across customer service, information management, collaboration and personalisation. As part of the day, ATO employees demonstrated a series of working prototypes from business intelligence dashboard through facebook-style intranet applications to virtual customer service…
IBM recently released it’s 3rd biannual The enterprise of the future report for CEOs, identifying five global mega-trends fundamentally affecting the nature of business and public sector governance. The video is available here. The five trends can be paraphrased as: Change is acceleratingOrganisations need to culturally attune to continuous change, supporting visionary champions who are…
The question in my title is of course a little provocative – who is to say whether a website is better or worse? The answer, in my view, is our users. For some reason in Australian we have never, to my knowledge, asked our citizens to compare government websites against universal categories such as awareness,…
The UK recently held its annual seminar on How to build the perfect council website. This discussed strategic approaches to egovernment at a local level and provided key insights into what local residents needed and expected from their councils and shires. Carl Haggerty of Devon County Council, one of the presenters, has provided a synopsis…
This post has been inspired by a post in the blog Here Comes Everybody, titled Gin, Television and Social Surplus. I strongly suggest that you also read this and think about the ramifications. With the globe’s total knowledge doubling every two years, being innovative is not longer simply an economic advantage for nations – it’s…
The Victorian government released the results of it’s year-long internet usage survey last week, providing a Demographic Profiling of Victorian Government Website Visitors. Taking into account nearly 250,000 respondents, this is the largest sample I’ve seen for an egovernment usage survey within Australia. The full results are available from Victoria’s eGovernment Resource Centre, however I’ve…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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