Here’s a great presentation from Donna Spencer (formerly Donna Maurer) discussing how to get content right. http://maadmob.net/donna/blog/2008/web-directions-ux-getting-content-right The key things she picks on are: The reader is important – you’re not Really think about what the reader wants to know Write as you speak – with a real voice Use images as well as words…
I’ve been looking through AGIMO’s 2007 report on Australians’ Use of and Satisfaction with e-Government Services within the context of the channel research my Agency has been undertaking. AGIMO’s report make it clear that the online channel has become THE channel of choice for Australians to engage with Government. To quote the report’s executive summary,…
I’ve pondered for a long time over the meaning and common understanding of the term eGovernment. I’ve seen many definitions – often hinging on the delivery of services by government to citizens or the facilitation of communications between and within government agencies. I find these very narrow and ‘government-centric’ views of eGovernment. They are about…
Deloitte has released a report suggesting that eGovernment has failed to reach it’s potential due to an over-reliance on technical delivery and failures to change Public Sector business models or adequately consider the customer at the centre of transactions. A summary of the report’s key findings is at CIO magazine entitled Governments Urged to Learn…
I have been working on building the correct conditions for intranet blogging within my agency. This has involved introducing the concept (or ‘meme‘) into the collective consciousness of key managers over the last twelve months, through; forwarding links to online blogs which were of interest to individual managers, publicising the increasing use of the agency’s…
I’ve never liked the term Web 2.0, but it’s become established as the ‘in term’ for websites involving more than flat pages and information. These days everyone wants to be seen to be doing Web 2.0 – even when they are not. But what really IS Web 2.0? What separates the sites that are really…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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