I’ve posted previously about the initiatives begun by John Culberson and several other congressmen to use new media technologies, such as social networks, to more directly connect with and engage their constituencies in the democratic process. It appears that sections of the US government are finding it difficult to come to terms with the changing…
When people think of the UK House of Lords, some might use words such as traditional, hidebound, conservative, outdated or even irrelevant. However these terms don’t apply to the latest initiative from the House – lords of the blog. Members of the UK’s upper house of parliament (equivalent to Australia’s Senate), are now writing a…
The McKinsley Quarterly has published a very interesting piece on the future of innovation, The next step in open innovation. This explores the concept that companies – and government departments – have traditionally been ‘closed shops’ for innovation. All their innovation has occurred internally with few linkages to the work underway at other organisations. However…
For a good summary of how organisations should not use social media, check out The Seven Deadly Sins Of Social Media from DJ Francis. This approach applies as strongly in the public sector as it does in the private.
There are many approaches in government – and the private sector – to managing their online channel. The area is still young and as yet I’ve not seen best practice structures emerge, as has occurred within other areas of organisation management. In this post I intend to reflect on the different approaches and my own…
In a post in the Complexity and Social Networks Blog at Harvard University, Alexander Schellong discusses the uses of Web 2.0 technologies in government public consultancy. He makes the really good point that government has done quite well in it’s approach to public consultation over the years via town meetings, research and other tools. This…
Since the release of the report, The power of information (which I’m planning to blog about next week), the UK government has taken enormous steps towards using the internet in more empowering and collaborative ways to improve service offerings, communication and transparency. I’ve blogged previously about the principles for online participation developed for UK civil…
I’ve been reviewing a very interesting presentation from Paul Ramsay, one of my blog’s Canadian readers. Titled RoboCop, Public Service in the Internet Age, it asks whether government is simply on the internet, or is part of the internet. It frames this question based on whether government is simply using the intranet to replicate the…
Are government communicators – and their agencies – perceived as authentic? If you believe the Authentic Enterprise report from the Arthur W. Page society, this is one of the most critical questions for government in the digital age. The report looks at three converging trends for corporate and government communications in the 21st society, The…
The Victorian government has impressed me for several years for their commitment to the effective use of the online channel in government initiatives. Their Graduated Licensing System (GLS) for young drivers has been extremely well-supported online, with one of the most creative approaches to the channel I’ve seen in government. I don’t know the budget…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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