Apparently 33 of the US’s congressmen are now actively using the Twitter micro-blogging service to give timely updates of what is occurring on the floor of the US Congress. From the article, Twitter takes flight in Congress, in Federal Computer Week, the service has facilitated real-time discussion with constituents regarding legislation under consideration and appears…
I’ve found it quite difficult to benchmark my agency’s online services against those of other agencies in Australia. Besides AGIMO’s annual report on Australians’ use of and Satisfaction with e-Government services and some of their past case studies, there’s limited information available across Australian agencies regarding different departments’ online experiences. Over in New Zealand they…
The last few days have seen a number of media reports criticising the new Federal government Grocery choice website. Amidst the noise there are several key takeaways for public sector website managers. Note that I’m not involved with the Grocery choice website or program. I’m commenting from the perspective of a public sector web manager…
Prediction markets are a technique used to predict the likelihood of outcomes using values tied to events. So far they’ve proven to be at least as accurate as other predictive approaches, and significantly more engaging. A popular example is the Hollywood Stock Exchange which allows individuals using virtual money to buy and sell shares in…
Privacy Awareness week is coming up later this month (as is the Security in Government conference), but as I mentioned to a colleague on Thursday, every week needs to be privacy week at a government agency. Privacy is a sticky problems for all organisations. No security system is perfect and, to-date, as technology has advanced…
An area where I’ve achieved limited traction (so far) in my agency is over integrating online channels into our service delivery contact centres. Phone is a primary customer engagement channel for our agency and will continue to remain important as a way to reach customers who are financially unable or choose not to use online….
In the ‘old days’ before the internet, the boundaries of government reports, brochures, fact sheets, policy statements and other discrete documents were hard and unyielding. While a document might feature several attributed quotes and some purchased stock art, all of the content was owned by the organisation that created it. This was a logical approach…
Government Computer News reports that in Singapore government departments share the personal information of their customers in order to provide better egovernment services. As reported in the article, Singaporese put a lot into passwords, Singapore’s citizens are accustomed to the government knowing who they are when they access e-government services. With a mandatory password system…
No matter how well designed, structured and written, an intranet has little value if it isn’t top of mind for your staff. One of my primary goals in managing my agency’s intranet is to ensure it remains well used – high on the list of resources used by staff when they require information or need…
Every generation seems to live through some kind of transformational national or global experience, be it the Great War, the Great Depression, World War II, the Cold War, the 60s, the Space Race, the Personal Computer revolution, the fall of Communist, or the rise of the internet. A lot of people see the growth of…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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