From our latest usability review, my agency’s customers are saying that our website is looking a bit old, tired and dated. They say it is very “about us” focused, covered in agency news items screaming ‘look at me!’, rather than “about them” – the customers! Certainly many of our news messages are important (to customers),…
A dilemma we’re dealing with in my agency is that many projects have placed their documentation within the intranet and, over time, this has become the authoritative source of the most current copy of some documents. This means that the owners of the content are very sensitive towards any changes to the intranet’s structure which…
My team, in association with our web of content editors, recently completed a major review of the content within our intranet. This has dramatically improved the currency of information throughout the site, with over 90% of the content having been reviewed and updated within the last year, up from slightly over 60% before I took…
Every time I have redesigned a website or intranet over the last 12 years I have asked the question of what is the minimum monitor resolution we need to support for customers. I was very glad when we could stop catering for 640×480 resolution and make the new minimum 800×600. Since then each time I…
eMetrics is a personal interest of mine. Being able to measure what actions people take and what information they use is, in my opinion, one of the key differentiators between the online channel and other communications mediums. I find that the insights into customer and staff behaviour gained through eMetrics provides a solid basis for…
Commoncraft have made another fantastic video, this time focusing on Social Media. This (older) presentation is also a great Dummie’s Guide to social media: Social Media and Marketing: Evolution or Revolution?
As always James from Step Two Designs is both thought provoking and slightly controversial in his down-to-earth approach in this presentation, The four purposes of an intranet. Content Communication Collaboration Activity He makes a very good case for the areas which deliver the most ROI for an organisation. It comes with voiceover which makes it…
I’ve been looking through AGIMO’s 2007 report on Australians’ Use of and Satisfaction with e-Government Services within the context of the channel research my Agency has been undertaking. AGIMO’s report make it clear that the online channel has become THE channel of choice for Australians to engage with Government. To quote the report’s executive summary,…
Earlier this month I presented at the Ark Web Strategy conference in Sydney. It was quite a mixed event, about 40 attendees across a spread of government and industry, although a few less people from the business world than I would have expected. Having been around for awhile I did know or know of about…
I’ve never liked the term Web 2.0, but it’s become established as the ‘in term’ for websites involving more than flat pages and information. These days everyone wants to be seen to be doing Web 2.0 – even when they are not. But what really IS Web 2.0? What separates the sites that are really…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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