My agency spends a lot of money learning about our customers with the goal of identifying how to provide them with better services. These research processes quite often lead to huge presentations full of statistics that attempt to explain customer intentions and motivations. If you have a maths bent, these presentations speak very loudly –…
This post was triggered by a question post over at Strange Attractor, asking Why isn’t social software spreading like wildfire through business? This is a question I have considered as well, in the last year from a government perspective. It particularly puzzled me late last year when I made unsuccessful efforts to get a wiki…
Stephen Collins of Acidlabs has delivered an extremely powerful presentation on the power of participatory culture and the evolution of social media as an extension of the natural tendency for humans to form communities. These communities empower organisations, fostering a positive culture, improving staff retention, supporting collaboration and breaking down silos – making individual employees,…
OK I admit it – Barack Obama’s campaign, first for the Democrat nomination, and now for the US Presidency, fascinates me – hence my eObama post. It’s the first true online campaign for senior office in the world that has used the internet and social media effectively. This visual representation of how the campaign ran,…
It’s an established fact that intranets (or internal networks) grow and live within your organisation’s firewall. Or is it? New approaches and technology are now challenging the concept that intranets must be stored within your organisation’s direct structure. For instance in Australian government there is Govdex. This wiki-based extranet system meets secret level Federal government…
As the business manager of a government website I’m always interested in how much traffic arrives from other government sites. I can directly engage other agencies, building relationships, sharing content and processes, to the benefit of our mutual customers. I see a real opportunity for departments and agencies to work together to help ensure that…
What are the top priorities for your intranet? There’s a few interesting surprises in this quick poll by the organiser of the 2008 Global Intranet Strategies Survey, 3 surprises on the “relevancy list” for Intranet managers If you don’t currently participate in this survey I strongly recommend that you consider it for this year.
Ruth Ellison gave a fantastic talk at BarCamp Canberra looking at user experience design from the perspective of chef Gordon Ramsay’s TV show, Ramsay’s Kitchen Nightmares. Her presentation gave me a new way to look at the topic and a simple way to explain what it is and how it works for people unfamiliar with…
This is a great series of short videos exploring how communicators have lost their audiences because consumers have changed, but advertisers have not. Does it apply to government? Probably even more so… Here’s the first movie ‘The Break Up‘ And the sequel ‘Inspiration Anyone‘ More to come! Visit their website at GetInspiredHere
I’ve had a keen interest in the Attorney General’s Department for a number of years now. That’s not because they may – or may not – be the government department most likely to have James Bond, Triple X or the Men In Black working for them. It’s because they do a lot of important things…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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