A frantic day catching up yesterday, so I did not get to write this post until this morning. On Monday I presented at Ark Group’s Driving Interoperability and Collaboration in eGovernment conference in Brisbane. There was a great line-up of speakers, and I had a long list of take-aways from the day. Here’s my key…
I’m a big believer in asking customers what they want and regularly checking how satisfied they are with the services provided. Where this relates to our Agency’s intranet, our staff are my customers. In some ways this is a great group to have as customers They work in a controlled environment (using the same software…
One of the challenges with the Web 2.0 phenomenon is to gather an effective picture of what Web 2.0 actually is, and how it can be applied for the benefit of your organisation and customers. It’s often a case of the Blind men and the Elephant – the view people take away is based on…
There are a lot of perceptions and assumptions about what the internet is – or isn’t. All of us make them – drawing conclusions about our world, often in the absence of reliable current knowledge, is part of being human. Personally I feel the need, from time to time, to get out of my own…
Border control is really only a recent development in the evolution of nations. For thousands of years we can distinguish nations by their common language, culture, cuisine and other shared characteristics. However, with a few exceptions, it is only in the last few hundred years that the physical borders solidified into boundaries that delineated the…
I really admired the efforts of our New Zealand cousins in the egovernment arena as I’ve mentioned before. One of their initiatives is their ParticipationNZ wiki, which is allowing NZ public servants to collaboratively develop, assess and reflect on the overall approach to online participation by government agencies. If your agency is considering participating in…
I’d like to thank Kate Carruthers, a formidable change agent and renaissance woman, for prompting this post through a presentation she’s published on SlideShare, Enterprise 2.0 and stakeholder resistance. One of my key roles and, I believe, a key role for many in the online arena, is to be a change agent for digital channels….
It can be very daunting for communications professionals to build an understanding of the social media landscape, grasping its scope and diversity and use this knowledge to select the right tools to meet their communications needs. On occasion I’ve spoken to other marketers and PR professionals who have said that the sheer diversity and complexity…
Traditional media tends to talk at consumers rather than talking with them. This is often due to the one-way mediums used and is also a reflection of the self-centric world view people and organisations tend to develop. Humans tend to carry over existing ideas, approaches and methods into new mediums, and then figure out how…
I find many useful ideas by reviewing the nominations and winners of past awards, so even if you do not live or work in the British Isles it could still be worthwhile to check out the UK’s 5th annual e-Government National Awards. Of course if you are in the UK, you might want to consider…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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