Public sector blogging is becoming established in the UK, US and even New Zealand – although there is still very little being written by Australian public servants (‘government’ isn’t even a category in Australian blog indexes such as The Australia Index). Situations such as Civil Serf in the UK and Washingtonienne in the US raised…
Paul Budde (former journalist and Australia’s leading telecommunications researcher) has published a fantastic piece on how mass media – which anyone born since the 1960s takes for granted – is really an anomaly, titled The anomaly of the mass media. Niche-based media is more reflective of human communications activity in the longer-term. The piece also…
It can seem very daunting to take that first step into social media. However government agencies do not need to develop their own or purchase a plug-in to their web content management system. There are also opportunities to procure a ‘white label’ social media platform – at little or no cost. These platforms vary enormously…
Following from my post yesterday regarding the US senate debate over the use of social media by congressmen, several congressmen have launched a campaign to remove restrictions on internet use by the US congress. The campaign is entitled Let Our Congress Tweet and, as you’d expect, makes extensive use of social media to put across…
Digizen have conducted a project and produced a report looking at how young people use, and could use social networking services to support their learning experience. It’s a fascinating read with some very practical examples of how to utilise these networks to engage young people and enrich and extend the learning experience. The report is…
I’ve posted previously about the initiatives begun by John Culberson and several other congressmen to use new media technologies, such as social networks, to more directly connect with and engage their constituencies in the democratic process. It appears that sections of the US government are finding it difficult to come to terms with the changing…
This post is based on my reflections on the Social Web Analytics eBook 2008 that I’ve been reading, which looks at the use of online social media in monitoring customer sentiment in real-time for organisations. Having been a marketer for more that 15 years, I have a degree education in Marketing that effectively predates the…
The McKinsley Quarterly has published a very interesting piece on the future of innovation, The next step in open innovation. This explores the concept that companies – and government departments – have traditionally been ‘closed shops’ for innovation. All their innovation has occurred internally with few linkages to the work underway at other organisations. However…
For a good summary of how organisations should not use social media, check out The Seven Deadly Sins Of Social Media from DJ Francis. This approach applies as strongly in the public sector as it does in the private.
Last week the Social Web Analytics eBook 2008 was released by Phillip Sheldrake of Racepoint Group. I’ve been browsing the book for a few days and have found it a very coherent view of the development of the online channel and the approaches now available to communicators to listen, engage, influence and be influenced by…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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