Prescient Digital Media has published a case study on the adoption and success of Intranet social networking and other Web 2.0 technologies at Sabre, the company that runs most of the world’s airline flight reservation systems.Sabre custom-built a solution that supports employees in discovering and sharing information between staff, leading to six-figure direct cost savings…
Trevor Cook has posted a great summary of the benefits of online employee communities, as discussed in a presentation by Alexei Fey, Senior Manager eBusiness, Savings & Loans Credit Union at the Enterprise 2.0 for Information Professionals conference in Sydney on 14 August. Entitled Building online employee communities, the post covers many different ways of…
James Robertson of Step Two Designs has posted about a survey being conducted by Prescient Digital Media exploring intranet use and adoption plans for Web 2.0 technologies. To participate and receive a copy of the aggregate results (plus a chance to win a US$400 prize) complete the short (10 minute) survey.
Cairo Walker of Step Two Designs has written an excellent article on collaboration, looking at the use of digital tools and approaches to facilitating adoption within organisations. Entitled Collaboration: leading by example, the article includes a case study on the World Wildlife Fund detailing how a not-for-profit organisation can productively implement collaboration tools that meet…
I’ve just been reading the State of the eNation report on the Beijing Olympics website, where they invited disabled web users to test the accessibility features of the site. While they found a number of the worst issues commonly reported by these users had been addressed, the remaining accessibility problems still made it very difficult…
I’m a big believer in asking customers what they want and regularly checking how satisfied they are with the services provided. Where this relates to our Agency’s intranet, our staff are my customers. In some ways this is a great group to have as customers They work in a controlled environment (using the same software…
My team’s web designer forwarded me the article Good Designers Redesign, Great Designers Realign from A List Apart earlier this week. It looks at the justification behind design decisions – whether to change the design, layout and information architecture of a website or product – dividing it into two camps. Redesigners – who base their…
With regular changes in departmental structures across State and Federal government, there’s significantly greater need for public agencies to have the skills to manage the merger and demerger of intranets and websites than is faced in most sections of the private sector. The NSW Department of Primary Industry has taken the step of sharing some…
Traditional media tends to talk at consumers rather than talking with them. This is often due to the one-way mediums used and is also a reflection of the self-centric world view people and organisations tend to develop. Humans tend to carry over existing ideas, approaches and methods into new mediums, and then figure out how…
Catherine Grenfell of Step Two Designs has written an excellent article on how intranet teams should spend their time, divided between day-to-day maintenance, new projects and initiatives and relationship management with internal stakeholders. She left out one small area – networking with peers for fresh ideas and approaches to common issues. For this, the Intranet…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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