NSW has been the scene of an interesting series of events over the last week regarding the right of iPhone developers to republish NSW Rail timetables in their applications. Covered in the Sydney Morning Herald articles, CityRail puts brakes on iPhone timetable app and How RailCorp’s derailing commuter ‘apps’, last week it emerged that NSW…
I’ve been too busy and tired this week to really commit to putting much content into eGovAU – which doesn’t mean I’m not listening and thinking about what is happening in the wider egovernment world. So instead of a regular post I thought I’d share some thoughts that have particularly stuck with me this week….
The name of this post is the title of a paper published by the US Federal Web Managers Council, the peak body for federal government web managers in the United States. The US is facing similar policy, legal and privacy issues around the use of Web 2.0 tools and this paper is a step towards…
While on the topic of OpenAustralia, on 5 January the site became the first website to make the (Federal) Register of Senators’ Interests available online. Quoting from OpenAustralia’s news item, Read the Register of Senators’ Interests here, Today is a big milestone. We are the first website to make the Register of Senators’ Interests available…
Instantiate has posted an audio interview (MP3 podcast – 34Mb) with the founders of OpenAustralia, a non-partisan, website run by a group of volunteers site which aims to make it easy for people to keep tabs on their representatives in Australian Parliament. The interview provides an insight into why volunteers establish this type of site,…
In an example of how law isn’t keeping pace with internet developments, last week The Age published an article, Problems with courts ordering service by Facebook, which considered the potential clash between an ACT Supreme court ruling and the terms of the US social network. While the court ordered that a default judgement could be…
Accenture has released an international report, Leadership in Customer Service: Creating Shared Responsibility for Better Outcomes looking at the opinions of 8,600 citizens in 21 countries towards their governments. Australia, one of the countries studied, performed moderately well. Australians were almost evenly split amongst those who felt that government was good at seeking their opinions,…
Mosman Council is well known to online advocates in government as one of the leading public sector organisations in adopting online tools for consultation and engagement with their public. As reported in the Online Community Consultation blog, Mosman has launched its ‘Planning Mosman’s Future‘ online consultation site with video and forums. It’s a great example…
Nextgov has reported in the article AF Counter-Blogs with Trolls that the US Air Force has developed a comprehensive ‘counter-blogging model‘ to help Air Force blog commenters categorise the type of blogger and respond appropriately to negative feedback. While I’d suggest that it’s better to join the conversation, as a fallback strategy it’s a good…
As a former and current business owner I’m constantly considering and reflecting on our numbers regarding how well my agency’s online channel is performing. My goal is to maintain an ongoing awareness of our performance and why we’re performing in that manner. To that end my agency has multiple web reporting systems in place and…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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