The APSC has replaced its Interim protocols for online media participation (released December 2008) with Circular 2009/6: Protocols for online media participation. The new Circular is briefer than its predecessor, going further than I had expected, making it clear in no uncertain tones that (my bold in the quote below), Web 2.0 provides public servants…
I’ve written this post based on my comments in response to the post at the Gov 2.0 Taskforce site, If I could start with a blank piece of paper… (part 2). In that comment I made a point that it is relatively easy for government agencies to technically adopt Gov 2.0 approaches. The technology, legal…
Government runs on rules. Policies, processes and procedures designed to address every contingency and plan for every possible risk in order to provide equity, stability and certainty. However, as experience has shown time and time again, we cannot predict the future. While we continually attempt to plan ahead, largely these plans are based on extrapolating…
The ABS’s Customer Insights Team, in conjunction with AGIMO, is holding a Web Analytics in Government forum on Tuesday 24 November in Belconnen. To quote the ABS, Our aim is that the forum will allow participants to learn from others and share practical knowledge and experience in: pitfalls of implementing web analytics in a government…
Social Media Governance recently released a list of 106 social media policies that can be drawn on, including nearly thirty from government (including the APSC’s Circular 2008/8: Interim protocols for online media participation). A lot of Australians now use social media – including staff in your Department, your customers and clients and many of your…
Having now spent around three years listening to colleagues across federal, state and local government, I hear remarkable consistent themes raised as barriers to successful Gov 2.0 implementations. The number one theme I have heard raised is the lack of Gov 2.0 commitment and experience across senior public service management. This reflects similar views in…
I’ve been rereading the ABC article about the two girls who got caught in a drain and used their mobile phone to update their Facebook status, rather than call Triple 0. A representative of the Metropolitan Fire Service (MFS) in Adelaide said that, If they were able to access Facebook from their mobile phones, they…
Nick Gruen over at the Gov 2.0 Taskforce has reminded me of a project I took a look at last year but have never mentioned in this blog. It’s the National Library of Australia’s Historic Australian Newspapers archive, which contains digitalised versions of Australian newspapers from between 1803 and 1954 (which are not covered by…
Collaborative legislation is one of the potential outcomes for Gov 2.0 – a process whereby those affected by legislation can be directly involved in the process of developing it, or even write their own legislation as a ‘community bill’ for government to consider. We’ve seen some work around the edges of this space over the…
Various research reports have indicated that at least 50% of Australian internet users participate in social networks. Forrester’s Groundswell profiling tool suggests that 23% of Australians aged 18+ actively create content online; 31% are ‘critics’, providing comments and feedback online; and 50% are ‘joiners’ of social networks, forums and online groups. So should we expect…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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