The US Defense department is currently investigating the development of virtual parents to allow children to communicate online with parents who are on active duty. Reported by Nextgov in the article, Military hoping chat bots can comfort children when parents deployed, the article states that, the military says it’s seeking to “develop a highly interactive…
As a former and current business owner I’m constantly considering and reflecting on our numbers regarding how well my agency’s online channel is performing. My goal is to maintain an ongoing awareness of our performance and why we’re performing in that manner. To that end my agency has multiple web reporting systems in place and…
The Pew Internet & American Life Project has surveyed a group of internet leaders, activists and analysts on their predictions for the internet of 2020 – now only 11 years away. Some of the predictions are very relevant to government and our role within society, such as views on organisational transparency, copyright and social justice….
The Victorian government has published the Intranet Information Architecture Best Practice Analysis report, conducted by the IA Strategy project team in the Web Domain Group, Department of Human Services (DHS) Victoria. The analysis is available in summary and in full from the eGovernment Resource centre. One of the writers of the report, Suze Ingram, has…
Co-incidental to my post about Twitter on Friday, in the UK the TweetMinister site has launched as a central way to track UK Members of Parliament using Twitter. It’s a very slick looking site, developed as a public service initiative by private organisations, designed to allow members of the public to view what MPs are…
As the government is generally a monopoly provider of services it can at times seem less important to monitor customer sentiment on an ongoing basis or address customer service deficits…until an MP writes a letter to a Minister, traditional media picks up an issue, or the next election comes around. Personally I see enormous advantage…
The International Association for Public Participation has developed a Community Engagement Spectrum (PDF) to assist public servants in selecting the right approaches to use in different forms of public engagement. The Online Community Consultation blog has built on this, with a post, Which Online Tools are Right for your Project? detailing a chart of some…
The European eProcurement forum (an initiative supported by the European Commission) is seeking to build international ties to improve its understanding and build collective knowledge about what is occuring in the eprocurement field, what works and what doesn’t work in different jurisdictions around the world. If you’re involved or interested in eprocurement, check them out…
Dave Fletcher has published a post on his Government and Technology Weblog about how the community is making use of Utah government traffic data to create innovative tools to help drivers. Covered in If it could all be so effective as this, Dave covers how the information is shared with the public – much in…
The new Smart Regions website showcases 40 European egovernment initiatives between 2002 and 2007. One of the primary messages of the site is the need for government to connect and work together, across teams, agencies, departments, levels of government, with business and with community. Only by doing so can states and councils become more productive…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
'; loop.parentNode.insertBefore(w,loop); })();