Intranets have been around in various forms for around twenty years now. Many are firmly rooted as an essential tool in the operations of organisations. However there are many organisations where intranets are still treated as costs or are not sponsored and supported at senior management levels. In fact in last year’s Global Intranet Trends…
Accenture has released an international report, Leadership in Customer Service: Creating Shared Responsibility for Better Outcomes looking at the opinions of 8,600 citizens in 21 countries towards their governments. Australia, one of the countries studied, performed moderately well. Australians were almost evenly split amongst those who felt that government was good at seeking their opinions,…
A great resource has been released via the Public Works Group to support people totally new to the concepts of Web 2.0 or social media. Named, Your Social Media Journey Starts Here, the publication provides a basic guide to the latest online trends and how people are using the web to achieve their business and…
I continue to be impressed by the UK government’s approach to egovernance, and the understanding they have of the importance of broadband infrastructure to their nation’s future. Lord Stephen Carter, the minister for communications, technology and broadcasting in the UK, has discussed the importance of broadband access at a Westminster eForum and Westminster Media Forum…
Mosman Council is well known to online advocates in government as one of the leading public sector organisations in adopting online tools for consultation and engagement with their public. As reported in the Online Community Consultation blog, Mosman has launched its ‘Planning Mosman’s Future‘ online consultation site with video and forums. It’s a great example…
Nextgov has reported in the article AF Counter-Blogs with Trolls that the US Air Force has developed a comprehensive ‘counter-blogging model‘ to help Air Force blog commenters categorise the type of blogger and respond appropriately to negative feedback. While I’d suggest that it’s better to join the conversation, as a fallback strategy it’s a good…
What do the Apple iPhone, Nokia N97, T-Mobile G1, Samsung Omnia, Sony Ericsson XPERIA X1, Blackberry Storm and Palm Pre have in common? Yes they are all sleek, carefully-designed handheld gadgets with a focus on usability. Yes they’re also all 3G smartphones – meaning they provide mobile access to email, web and video as…
I keep a watch on events in the teleworking world as an adjunct to egovernment – it is a move away from geographically restricted service provision and a strategy for betters managing recruitment and retention outcomes. If much of a government’s business is conducted online and by phone, and widespread broadband access allows teams to…
I’ve been reading an interesting article about Vivek Kundra, the CIO for Washington District and an advocate for using new technology to cut government costs. The Washington Post article, D.C.’s Kinetic Tech Czar, talks about how Kundra has re-energised Washington’s government IT approach. As described in the article, Kundra has introduced popular consumer tools to…
Often those of us within government, and those on the outside, can form an impression that the process of change, innovation and the adoption of new ideas in government can be very slow. However sometimes it is worth a reality check – while the world appears to be moving extremely fast, in some ways really…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
'; loop.parentNode.insertBefore(w,loop); })();