I find conferences a very useful avenue for networking with other egovernment and online channel professionals. I often get ideas or insights that I can share across my team and agency – and implement in our sites. However the attendance cost continues to rise. Sadly both the commitment in time and price means that I’ve…
There’s a lot of activity in the online forms space across Australian government at present and it is proving to be an area of real cost savings and environmental benefits for public sector organisations at all levels. Business.gov.au has supported a centralised whole-of-government approach to business focused forms for several years now and its forms…
My team has been throwing around approaches for improving our internal agency staff directory on the intranet to make it more of a knowledge resource for staff. As this is the most used tool in our intranet (people need to contact other people), improving the service contributes measurably to our staff’s capacity to collaborate and…
According to the NextGov article Air Force opens bidding for virtual air base, the US Air Force is preparing to launch a virtual air base where airmen will attend courses in a 3D virtual world.Simulators have long been used in training pilots and astronauts, due to the fatal consequences of mistakes by novices. This air…
On Friday the Disability Discrimination Commissioner, Graeme Innes, at the Australian Human Rights Commission released a media statement, Climate change secretariat excludes people with disabilities, indicating the Commmision was prepared to ‘out’ government publishers who did not meet Australia’s mandatory accessibility requirements for online material. “I recently said that, if things did not start to…
MarketingVox has release the article, Marketers’ Top 10 Wish List for Agencies of the Future, which reports on a US survey sponsored by Sapient of two hundred CMOs (Chief Marketing Officers). The report indicates that more than a quarter of marketers said that half to all of their marketing is now done via digital channels….
Brought to my attention by the Victorian eGovernment Resource Centre, the below video from Shel Holzman provides an excellent summary of the value of social media as an set of egovernment tools within government intranets. It addresses common misunderstandings and myths that have limited take-up, case studies of successful social media use and talks through…
From my experience in government, both as a customer and as a public servant, I’ve discovered that when addressing emails from citizens, government agencies often treat email as surface mail rather than as a phone call. This means that citizens who choose an electronic communications route can often expect response times measured in weeks or…
As I mentioned at the end of my earlier post about the Googlisation of the US election, we’re now entering a phase in the internet’s development where it is shifting from being a media channel towards a service channel. Many organisations in the private sector have already recognised this and I am seeing the beginnings…
Last month the UK government endorsed a recommendation to accept ePetitions through the parliamentary website. As reported in ePractice.eu, this builds on the experience of the 10 Downing Street website, which has accepted ePetitions since November 2006.Under the recommendation electronic petitions will be hosted on the UK parliament’s website, allowing individuals to add their names…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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