As the government is generally a monopoly provider of services it can at times seem less important to monitor customer sentiment on an ongoing basis or address customer service deficits…until an MP writes a letter to a Minister, traditional media picks up an issue, or the next election comes around. Personally I see enormous advantage…
The International Association for Public Participation has developed a Community Engagement Spectrum (PDF) to assist public servants in selecting the right approaches to use in different forms of public engagement. The Online Community Consultation blog has built on this, with a post, Which Online Tools are Right for your Project? detailing a chart of some…
Public Sector Marketing 2.0 has published an online video looking at the process government would go through if it was first inventing a STOP sign for traffic intersections. While cynical, perhaps there’s a few grains of truth in the message that sometimes in government we focus on our own importance and processes to the expense…
To the over 7,000 unique visitors my blog has received in the last six months, have a fantastic and safe holiday season and I look forward to further conversations in the Australian egovernment space in 2009. With many international voices in the egovernment space indicating that government needs to build more connections and networks to…
As reported in the Sydney Morning Herald a few days ago, Open Australia has requested, and plans to soon publish, the register of MP interests. Per the article, Interests of MPs to go online – it’s about time, while the register is publicly available, currently ‘public’ means that, As things stand, if you want to…
I’m not a fan of terms such as Web 2.0, which seems to refer to any internet development since 2001. The web is an evolving medium, just like any other. We don’t see the term ‘Television 2.0’ (or 5.0 considering all the generational changes) used to refer to reality TV. I’m even less comfortable with…
Given that a case study on Mosman council is being included in today’s Web 2.0 in Government seminar being run by AGIMO, I thought it was worth referring people to this article in Govtech by Bill Shrier, the CTO of Seattle. The article, per its title, discusses How Web 2.0 will transform local councils. Rightly…
Like many other Australians I have a direct link to the recent attacks in Mumbai. One of my family’s friends was trapped in the Taj Mahal hotel. She managed to avoid being taken hostage – or worse. Her husband was out of the hotel at the time and found shelter elsewhere. Fortunately both of them…
I’ve been following the blog of the Hon Penny Sharp MLC, Red Leather, as one of the best examples in government of blogging and a strong proponent of the use of the online channel. In late October she gave a speech to the NSW Parliament regarding the level of online engagement by NSW MLCs. Published…
Neil Williams of Mission Creep has published an interesting question around how government should use twitter in a post, Government Twitter etiquette: talk but don’t follow. It talks about the agency twitter account his employer runs – which is working well – and whether they should ‘follow’ others (which allows you to see what others…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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