ScobleizerTV ( by Robert Scoble) has released a very interesting video interview with David Kralik, Newt Gingrich’s internet strategist on egovernment improvement in the US. It discusses areas such as, the provision of cheap broadband access in public housing to help reduce the digital divide and provide lower income people with an economic window the…
Over the last six months a collection of libraries and museums from around the world, including the Library of Congress in the US, the Toulouse Library in France and Australia’s PowerHouse Museum, have been placing copyright free images from their photo collections online in Flickr, allowing the online community to add information and commentary. As…
ForeSee Results has just released the findings of the latest quarterly US eGovernment satisfaction survey, looking at citizen satisfaction with over 100 US government websites. Available as a PDF download, the E-Government Satisfaction Index (PDF 1.2Mb) uses a uniform system to compare satisfaction across US sites and was selected as the US government’s standard measure…
Let’s assume you work for a government body that is deeply involved in highly contentious issues – issues that are very interesting (and frustrating) to communities both online and offline. Let’s also assume that your organization has very little chance of changing the fundamental policies and procedures that frame these issues in the public’s eyes….
A constant theme I hear from friends, family and peers is that, while government agencies do put a lot of time and effort into listening to their customers, they don’t often hear what is said correctly (any do not even appear to put much effort into listening to staff at all). This issue is not…
A theme I often hear in Australian web design circles is “make the website less crowded”. It’s accepted wisdom that a website should have plenty of white space, clearly separated parts – and as little text as possible – particularly on the homepage. Similar to Google’s 28 word limit, Australian communicators seem to consider the…
The question in my title is of course a little provocative – who is to say whether a website is better or worse? The answer, in my view, is our users. For some reason in Australian we have never, to my knowledge, asked our citizens to compare government websites against universal categories such as awareness,…
This post has been inspired by a post in the blog Here Comes Everybody, titled Gin, Television and Social Surplus. I strongly suggest that you also read this and think about the ramifications. With the globe’s total knowledge doubling every two years, being innovative is not longer simply an economic advantage for nations – it’s…
The Victorian government released the results of it’s year-long internet usage survey last week, providing a Demographic Profiling of Victorian Government Website Visitors. Taking into account nearly 250,000 respondents, this is the largest sample I’ve seen for an egovernment usage survey within Australia. The full results are available from Victoria’s eGovernment Resource Centre, however I’ve…
Google recently released a report on web browser security, conducted in June 2008, which found that more than 630 million internet users were not using the most secure version of their chosen web browser. Mainly this reflected Internet Explorer use – 577 million users were not using the most secure version of the browser –…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
'; loop.parentNode.insertBefore(w,loop); })();