I have participated in the beta testing of software for over 20 years now – it’s a great way to get an early look at new developments and to have a level of influence over the development process as a customer (in one case I was even hired as the lead designer on a subsequent…
According to the NextGov article Air Force opens bidding for virtual air base, the US Air Force is preparing to launch a virtual air base where airmen will attend courses in a 3D virtual world.Simulators have long been used in training pilots and astronauts, due to the fatal consequences of mistakes by novices. This air…
The Securities Exchange Commission (SEC) in the US is investigating the legalities of website linking, putting forward a policy proposal stating that companies should be held liable for linking to other sites containing information related to their share value. Basically, if a link from a company’s website pointed to false or misleading information about the…
As I mentioned at the end of my earlier post about the Googlisation of the US election, we’re now entering a phase in the internet’s development where it is shifting from being a media channel towards a service channel. Many organisations in the private sector have already recognised this and I am seeing the beginnings…
Last month the UK government endorsed a recommendation to accept ePetitions through the parliamentary website. As reported in ePractice.eu, this builds on the experience of the 10 Downing Street website, which has accepted ePetitions since November 2006.Under the recommendation electronic petitions will be hosted on the UK parliament’s website, allowing individuals to add their names…
Online voting has already become reality in some parts of the world, with the Estonian online election heralding the possibility of using the speed of online to expand citizen franchise from electing representatives every three to eight years, to voting on major legislative changes on a far more regular basis.As reported in a Sign On…
Reflecting and building on the approach taken for last year’s Australian Federal Election, Google has developed a comprehensive election coverage site for the upcoming Presidential race between Barack Obama and John McCain. Looking at how the site presents public interest information, I cannot help but wonder why this type of material is being provided by…
The last few days have seen a number of media reports criticising the new Federal government Grocery choice website. Amidst the noise there are several key takeaways for public sector website managers. Note that I’m not involved with the Grocery choice website or program. I’m commenting from the perspective of a public sector web manager…
Privacy Awareness week is coming up later this month (as is the Security in Government conference), but as I mentioned to a colleague on Thursday, every week needs to be privacy week at a government agency. Privacy is a sticky problems for all organisations. No security system is perfect and, to-date, as technology has advanced…
An area where I’ve achieved limited traction (so far) in my agency is over integrating online channels into our service delivery contact centres. Phone is a primary customer engagement channel for our agency and will continue to remain important as a way to reach customers who are financially unable or choose not to use online….
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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