I’ve been looking through AGIMO’s 2007 report on Australians’ Use of and Satisfaction with e-Government Services within the context of the channel research my Agency has been undertaking. AGIMO’s report make it clear that the online channel has become THE channel of choice for Australians to engage with Government. To quote the report’s executive summary,…
I’ve pondered for a long time over the meaning and common understanding of the term eGovernment. I’ve seen many definitions – often hinging on the delivery of services by government to citizens or the facilitation of communications between and within government agencies. I find these very narrow and ‘government-centric’ views of eGovernment. They are about…
Words – the stuff with which dreams are written. One of the core elements of modern society is our ability to say and write down our feelings, opinions and gripes. To create meaning where none exists, or shine a light on that which does. Those who are good at crafting words even get paid, by…
Deloitte has released a report suggesting that eGovernment has failed to reach it’s potential due to an over-reliance on technical delivery and failures to change Public Sector business models or adequately consider the customer at the centre of transactions. A summary of the report’s key findings is at CIO magazine entitled Governments Urged to Learn…
This is a fantastic online campaign for a paper-based product. It’s an example of how organisations can use the tools that are already freely available on the web to extend their brand. http://www.youtube.com/postitnotes
One of the most difficult tasks for anyone working in the online industry is to bring along an internal audience who are not ‘digital natives’. This often includes the people who control the purse strings in organisations, who do not quite get how these newfangled digital toys work – or that they are business tools…
April was a record month for the Agency website I manage. We’ve been on an uptrend for awhile, but this month saw the traffic (measured in visits and unique visitors) jump north to an extent I did not anticipate. It’s definitely a nice surprise and gratifying to be able to claim that the website is…
I have been working on building the correct conditions for intranet blogging within my agency. This has involved introducing the concept (or ‘meme‘) into the collective consciousness of key managers over the last twelve months, through; forwarding links to online blogs which were of interest to individual managers, publicising the increasing use of the agency’s…
FYI See the presentation I gave – Game Design (from the school of hard knocks) A colleague alerted me to the upcoming Canberra BarCamp at the ANU the other week and it was fortunately on an otherwise free weekend. While I wasn’t quite sure what to expect, and my colleague fell sick at the last…
This is the next generation of teleconferencing – telepresence via holographic meetings – where people from somewhere else in the world appear right in the room with you (or in this case on the stage). All using internet IP-based standards. Think of the travel savings! No sense of smell yet though! http://www.musionmedia.co.uk/cisco_day.html And an article…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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