When I joined the public service a few years back I was very pleased to discover that my agency was very proactive about engaging stakeholders when creating products and services for our customers. The agency was still using 20th century methods to achieve these outcomes and was making no use of online collaborative groups or…
This year is the 50 year anniversary of the creation of the Defense Advanced Research Projects Agency(ARPA) in the US in response to the Soviet launch of Sputnik I, the world’s first artificial satellite. ARPA went on to create ARPANet – the first computer network and the genesis of the internet. It is also the…
It’s always been my view that organisations needs to ensure that their websites are fully usable and accessible in the most commonly used web browsers. This makes it critical for online professionals to keep a weather eye on developments in the web browser market – particularly on the market leaders, Microsoft Internet Explorer and Mozilla…
Mashups are, in my opinion, a fantastic tool for allowing people to creatively use data to solve problems or create value. For those unfamiliar with the term, it refers to situations where individuals or organisations combine (mashup) data from different sources, often in real-time across the internet to provide hybrid applications. Some of the more…
This is a great Alertbox article from usability guru Jakob Neilsen regarding writing for the web versus the print medium…. Writing Style for Print vs. Web In summary: I’ve spent many columns explicating the differences between the Web and television, which can be summarized as lean-forward vs. lean-back: On the Web, users are engaged and…
eMetrics is a personal interest of mine. Being able to measure what actions people take and what information they use is, in my opinion, one of the key differentiators between the online channel and other communications mediums. I find that the insights into customer and staff behaviour gained through eMetrics provides a solid basis for…
Why is it that movie and sports stars, who are already earning millions for their public performances, feel the need to lend their reputations to endorse products such as lipstick, running shoes and advanced hair restoration treatments? Of course there’s the money and the extra public exposure to build their celebrity status and it helps…
This is a great set of eGovernment links at Del.icio.us. eGovernment resources
Here’s a very interesting presentation from Linkedin‘s Principal Software Engineer, Nick Dellamaggiore, exploring the ‘guts’ of one of my favourite networking sites. It provides some insight into what is required to deliver an effective social media site. Note that it is technically orientated, so can be hard to follow without the context of the speaker….
The Webby Awards are beginning to resemble the Oscars in their level of hype. However as the most prestigious global award for digital media I can excuse them the need to make their mark alongside the older media awards. The Government winner this year was the Peace Corps for their teen site. It’s an attractive…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
'; loop.parentNode.insertBefore(w,loop); })();