Humans love news. While the channels we use to find out the news continue to change, most of us still need our daily news fix – details on what is happening in our organisation, our country and our world. When I first became involved with the online space in 1995, an ‘about us’, ‘communications’, ‘PR’,…
I’ve found it quite difficult to benchmark my agency’s online services against those of other agencies in Australia. Besides AGIMO’s annual report on Australians’ use of and Satisfaction with e-Government services and some of their past case studies, there’s limited information available across Australian agencies regarding different departments’ online experiences. Over in New Zealand they…
The last few days have seen a number of media reports criticising the new Federal government Grocery choice website. Amidst the noise there are several key takeaways for public sector website managers. Note that I’m not involved with the Grocery choice website or program. I’m commenting from the perspective of a public sector web manager…
A List Apart is conducting a survey on the work situations of those working in the web space – from developers and web designers, through to content managers and online publishers. Last year the survey (held for the first time) had 33,000 respondents, roughly 1,700 from Australia. This year is expected to be much bigger….
Over the last six months a collection of libraries and museums from around the world, including the Library of Congress in the US, the Toulouse Library in France and Australia’s PowerHouse Museum, have been placing copyright free images from their photo collections online in Flickr, allowing the online community to add information and commentary. As…
ForeSee Results has just released the findings of the latest quarterly US eGovernment satisfaction survey, looking at citizen satisfaction with over 100 US government websites. Available as a PDF download, the E-Government Satisfaction Index (PDF 1.2Mb) uses a uniform system to compare satisfaction across US sites and was selected as the US government’s standard measure…
There was an interesting admission from the US Army Secretary last week in Inside Defense as reported in the Wired Danger Room Blog, Senior Army leaders have fallen behind the breakneck development of cheapdigital communications including cell phones, digital cameras and Web 2.0Internet sites such as blogs and Facebook, Army Secretary Pete Geren said at…
I’m one of those quirky people who finds forms intensely interesting. I’ve had a great deal of past involvement with market reseach and online transaction sites which has emphasised to me how important effective and usable form design is in order to ensure that forms achieve the goals set. In my current role I’ve guided…
A theme I often hear in Australian web design circles is “make the website less crowded”. It’s accepted wisdom that a website should have plenty of white space, clearly separated parts – and as little text as possible – particularly on the homepage. Similar to Google’s 28 word limit, Australian communicators seem to consider the…
The UK recently held its annual seminar on How to build the perfect council website. This discussed strategic approaches to egovernment at a local level and provided key insights into what local residents needed and expected from their councils and shires. Carl Haggerty of Devon County Council, one of the presenters, has provided a synopsis…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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