While many governments around the world pursue the ‘one portal’ approach, a few commentators are arguing for a different type of model – many correct doors rather than one big door. This means reaching out to embed government content in the websites citizens choose to visit rather than simply attempting to encourage all web users…
Long-serving public servants are familiar with the challenge of balancing customer, agency and political wishes, with a clear understanding that the role of the public service is to implement the policies of the government of the day and not to be customer advocates or lobbyists. In the commercial sector similar challenges are often faced between…
JD Stanley of Cisco has published a very interesting initial paper on ‘digital swarming‘, an approach towards the use of collective intelligence to generate higher quality and faster decisions – with particular relevance to the public sector. To quote, Digital Swarming is about a digitally connected human and machine world. A world where dynamically forming,…
FCW.com has reported in, Navy encourages use of Web 2.0 tools, that the US Navy’s CIO Robert Carey, the first government CIO to publish a public blog, has endorse the use of Web 2.0 tools to improve communication and collaboration. Tools that include wikis, blogs and Web feeds will give warfighters seamless access to important…
A useful article in MyCustomer.com outlines how egovernment has become a central plank in the UK government’s drive to provide, Service, service, service: The new public sector mantra The article looks at how the focus has shifted in the UK from the 2005 aim to get all services online to use the online medium positively…
A public wiki has been created to capture examples of best practice Government 2.0 initiatives from around the world. It’s just starting out but already has some great examples of how different governments are using tools like blogs, wikis, video and social networks to achieve their objectives and better service customers. If you have an…
In the past it has been the practice for many governments around the world to avoid playing in the centre of commercial spaces, where competitively priced services are already provided by private businesses. Government interventions in these markets are managed through legislation and direct intervention as a last resort (in cases of market failure) –…
It’s good to see Australia being an international leader in the egovernment space. As reported in the Daily Star’s Technews, the ANU’s National Centre for Information Systems Research (NCISR) completed training 99 Bangladeshi key decision makers and officers in the strategy and management skills necessary to improve the effective use of ICT in public sector…
While in Australia Malcolm Turnbull is the latest Australian parliamentarian to join Twitter (at http://twitter.com/TurnbullMalcolm), in the US the public sector is now applying the tool for everything from crime updates and traffic alerts to the daily schedules of US governors.The US public sector is beginning to discover that Twitter and other microblogging services are…
In February 2008, Janssen-Cilag Australia & New Zealand launched an internal microblogging platform called Jitter. The platform won the organisation an Intranet Innovation Award. Nathan, from the Jannssen-Cilag team, has published a case study, Jitter: Experimenting with microblogging in the enterprise, on how the tool has been used. This provides some insights into the challenges of using…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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