I have been having a few conversations over the last two days with a variety of web managers regarding the level of commitment by their organisations to their online channel. The response has been mixed. Some have a great deal of support and resourcing, others have interest but no resourcing and others have neither interest…
A rising trend in overseas governments is to appoint people specifically into a role such as New Media Director with a responsibility for developing guiding an agency or department’s online participation initiatives. In the US Federal Government this type of role is becoming so important that it is becoming a political appointment (as are the…
I’ll be speaking at the Managing Your Online Content conference from Ark group in Sydney this Wednesday on the topic of Aligning your web content strategy with organisational objectives. I’ll be making an effort to log the conference online, either via Twitter (#MYOCG09) or via a liveblog on this blog, if I have access to…
Twitter has emerged as a significant channel for breaking news, announcement and discussions on political, social, environmental and commercial topics. Over the last three years the service has grown to over 25 million users globally, including many senior business, political and entertainment figures. In fact it’s been the fastest growing online channel, with over 750%…
I am pleased to present this guest post from a colleague who has done a fantastic job of incorporating online tools into the government project management mix. I feel that the work Nathanael Boehm and his team have been doing on the Training.gov.au project is an example of how social media can improve the ability…
Information held by the Government is a national resource and should be managed in the public interest. Access to government information increases public participation, and leads to increased scrutiny, discussion, comment and review of government activity. It would be great to hear an Australian government make a statement like the above, acknowledging that much of…
If your Department or agency is considering getting started in blogging it’s worth considering the platforms that others in government are using to meet their needs. Looking across the Australian government, there are now at least several different platforms used to deliver successful blogs. For example the ABS’s Statistically speaking blog uses Blogger (as I…
Andrew Krzmarzick has posted an interesting article on his
Last year I posted about redesigning sites to put customers at the centre of the universe. At the time we were reviewing my agency’s primary site based on usability research and surveys. Through these our customers had indicated that the site was perceived as about us rather than about them (the tools and information they…
In the US President Obama’s newly appointed (and first) Federal Government CIO Vivek Kundra has committed to finding new ways to make government data open and accessible. The Computer World article, First federal CIO wants to ‘democratize’ U.S. government data, discusses how, In a conference call with reporters, Kundra said he plans to create a…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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