Yesterday I attended the ATO showcase – a day-long event demonstrating some of the ATO’s vision for the future for enabling technologies across customer service, information management, collaboration and personalisation. As part of the day, ATO employees demonstrated a series of working prototypes from business intelligence dashboard through facebook-style intranet applications to virtual customer service…
The Investments blog posted a thought-provoking post a few days ago, asking Should Government Websites Be Allowed to Post Google Ads to Offset Deficient Budgets? This was based on a question put to ‘Father of the internet’ and Google head evangelist, Vinton Cerf, who was asked at an eGovernment seminar, “if he thought that there…
The Web Industry Professionals Association (WIPA) have published a guide to help webmasters migrating websites from the the W3C’s Web Content Accessibility Guidelines (WCAG) version 1.0 to the soon-to-be-released WCAG 2.0.The HTML version of “Migrating from WCAG 1.0 to WCAG 2.0” is at http://wipa.org.au/papers/wcag-migration.htm As WCAG 1.0 is mandatory for Australian government agency websites, this…
I was reading through the comments on my post on Make government data freely available, and found Gav’s (RedIguana) comments particularly thought provoking. …Government also must create national standards for data, for example in terms of controlled vocabularies, etc, to ensure that data can in fact be aggregated nationally. It is no good if each…
I have a very strong view on who owns a government agency’s website – it’s operated by the agency on behalf of the public. The teams who look after the code, functionality, design and content are custodians and gatekeepers who ensure that the website; works (is online 24/7) meets all required standards uses appropriate current…
In Australia website usability is important, but accessibility is law. While most government agencies are extremely diligent about meeting accessibility requirements it is also important to look at the accessibility of any online tools they use that affect their customers or clients. For example, my agency uses a third-party email marketing system, Vision6 for electronic…
A dilemma we’re dealing with in my agency is that many projects have placed their documentation within the intranet and, over time, this has become the authoritative source of the most current copy of some documents. This means that the owners of the content are very sensitive towards any changes to the intranet’s structure which…
There is some exciting activity happening in the Australian eGovernment scene. States such as Victoria, Queensland and WA have taken major steps to standardise their online approaches across departments. At local level South Australia has introduced a phenomenal content management system that allows every council to have a well structured website, providing access to the…
New Zealand is holding its 2008 web site assessment, looking at 500+ websites in the government domain, testing them against ten simple accessibility principles. When was the last time Australia did a similar review?
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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