As I mentioned at the end of my earlier post about the Googlisation of the US election, we’re now entering a phase in the internet’s development where it is shifting from being a media channel towards a service channel. Many organisations in the private sector have already recognised this and I am seeing the beginnings…
Reflecting and building on the approach taken for last year’s Australian Federal Election, Google has developed a comprehensive election coverage site for the upcoming Presidential race between Barack Obama and John McCain. Looking at how the site presents public interest information, I cannot help but wonder why this type of material is being provided by…
A frantic day catching up yesterday, so I did not get to write this post until this morning. On Monday I presented at Ark Group’s Driving Interoperability and Collaboration in eGovernment conference in Brisbane. There was a great line-up of speakers, and I had a long list of take-aways from the day. Here’s my key…
Next Monday (25 August) I’ll be speaking at the Ark Group’s conference on Driving Interoperability and Collaboration in eGovernment in Brisbane on the topic of Driving ongoing improvements in online services provision. If you’re attending, please come and introduce yourself at some stage through the conference. If you won’t be there, I’ll be making my…
I’ve found it quite difficult to benchmark my agency’s online services against those of other agencies in Australia. Besides AGIMO’s annual report on Australians’ use of and Satisfaction with e-Government services and some of their past case studies, there’s limited information available across Australian agencies regarding different departments’ online experiences. Over in New Zealand they…
The last few days have seen a number of media reports criticising the new Federal government Grocery choice website. Amidst the noise there are several key takeaways for public sector website managers. Note that I’m not involved with the Grocery choice website or program. I’m commenting from the perspective of a public sector web manager…
ForeSee Results has just released the findings of the latest quarterly US eGovernment satisfaction survey, looking at citizen satisfaction with over 100 US government websites. Available as a PDF download, the E-Government Satisfaction Index (PDF 1.2Mb) uses a uniform system to compare satisfaction across US sites and was selected as the US government’s standard measure…
The UK recently held its annual seminar on How to build the perfect council website. This discussed strategic approaches to egovernment at a local level and provided key insights into what local residents needed and expected from their councils and shires. Carl Haggerty of Devon County Council, one of the presenters, has provided a synopsis…
My agency spends a lot of money learning about our customers with the goal of identifying how to provide them with better services. These research processes quite often lead to huge presentations full of statistics that attempt to explain customer intentions and motivations. If you have a maths bent, these presentations speak very loudly –…
I’ll be speaking at Ark Group’s conference Driving Interoperability and Collaboration in eGovernment in Brisbane in late August on the topic of eMetrics – using them to benchmark and drive the ongoing success of eGovernment initiatives. If you’re planning to attend this conference – or even if you’re not – let me know via comments…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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