Traditionally governments have taken cues from banks and social networks for innovative ways to design online services to make them easier to use. However it may be time for public servants to think about online service design with their stomachs. I don’t know how many public sector digital design professionals have visited McDonalds lately, but…
Yesterday I had the opportunity to catch up with John Miri, the former Deputy to the State CTO for Texas, following his presentation at Sitecore’s Digital Citizen Engagement event in Canberra. John is also presenting in Melbourne today, and in Perth next week. The first thing that struck me about John is how different he…
I’ve managed to organise with The Australian Centre for Social Innovation (TACSI), for two of their leading codesign practitioners to provide a presentation on codesign (a highly collaborative approach to community engagement) in Canberra from 6pm on Monday 29 April 2013. TACSI, which was seed funded by the South Australian Government, has led a number…
Taxation has become the accepted approach used by most governments to raise most of their funds. In its simplest form it involves taking a percentage share of the income earnt by citizens and other eligible entities, such as corporations and putting all this money in a big pool for the government’s use. The government then…
Most public sector agencies are designed as centres of expertise on policy and service delivery. By gathering, or training, experts in a given topical area and marshalling and directing this expertise to resolve specific issues and goals, agencies have been designed to design and deliver effective and sound policy and service delivery solutions to governments for communities….
As this article in Fast Company illustrates, social media is now normal, an integrated set of tools for ongoing human interaction. We’ve known for several years that Australians are enormous users of social media, with Nielsen research indicating that the average Australian Internet user (and 95% of us are users based on Sensis figures) spends…
I’ve seen (and spoken with colleagues about) a number of austerity measures taken in government agencies around Australia over the last few months. With various governments across the country looking to cut spending to balance budgets, or at least reduce debt levels, lower 2011-12 budgets require many agencies to look long and hard at what…
Ovum has published an interesting article by Steve Hodgkinson on Co-production: the new face of public services. In the article Hodgkinson concludes that, Agencies now need to nurture and embrace co-production by design, or risk either failing to harness this new resource or being left behind like old-style monopolists in an increasingly dynamic and competitive…
There’s been discussion on Twitter over the last day about whether Australian government should be building online platforms, such as a video aggregation and distribution service, URL shortcut tools (which Victoria have done) or collective infrastructure for hosting and developing all government websites. This has been an area of on-and-off discussion for over a year…
Victoria has maintained its lead over other Australian states in the adoption of Government 2.0 through today’s release of the Government 2.0 Action Plan – Victoria. The Plan outlines four priority areas for Gov 2.0: Driving adoption in the VPS > Leadership Engaging communities and citizens > Participation Opening up government > Transparency Building capability…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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