No matter how well designed, structured and written, an intranet has little value if it isn’t top of mind for your staff. One of my primary goals in managing my agency’s intranet is to ensure it remains well used – high on the list of resources used by staff when they require information or need…
Every generation seems to live through some kind of transformational national or global experience, be it the Great War, the Great Depression, World War II, the Cold War, the 60s, the Space Race, the Personal Computer revolution, the fall of Communist, or the rise of the internet. A lot of people see the growth of…
With the vast array of online social media tools now out there, it’s inevitable that a few individuals will use them in a malicious way to discredit organisations. Where organisations are not keeping an eye on these online channels, there is the possibility that the impact of comments – made in public to large groups…
Earlier this month AGIMO released a report regarding consultation with government online. This concludes a yearlong consultation program during which AGIMO has consulted a range of stakeholders to assist development in the online consultation space. It’s taken me a little while to get to it, but the report has been very useful in directing my…
In The Techie in Chief, appearing in next week’s Newsweek, Anna Quindlen provides a strong case why no-one at senior levels in the public sector can afford to be unfamiliar with modern telecommunications technologies. One key reason she highlights is that leaders need to lead – they need to be out in front of the…
I’ve met people who consider their online communities and online friends as significant and real influences on their lives. I’ve met others who regard online communities as some kind of crutch for a few lonely people with limited social skills. This is often characterised as a generational gap, shaped by how people see themselves in…
A constant theme I hear from friends, family and peers is that, while government agencies do put a lot of time and effort into listening to their customers, they don’t often hear what is said correctly (any do not even appear to put much effort into listening to staff at all). This issue is not…
Yesterday I attended the ATO showcase – a day-long event demonstrating some of the ATO’s vision for the future for enabling technologies across customer service, information management, collaboration and personalisation. As part of the day, ATO employees demonstrated a series of working prototypes from business intelligence dashboard through facebook-style intranet applications to virtual customer service…
IBM recently released it’s 3rd biannual The enterprise of the future report for CEOs, identifying five global mega-trends fundamentally affecting the nature of business and public sector governance. The video is available here. The five trends can be paraphrased as: Change is acceleratingOrganisations need to culturally attune to continuous change, supporting visionary champions who are…
The question in my title is of course a little provocative – who is to say whether a website is better or worse? The answer, in my view, is our users. For some reason in Australian we have never, to my knowledge, asked our citizens to compare government websites against universal categories such as awareness,…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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