Recognising over 10 years of reporting on egovernment topics from around the world, Victoria’s eGovernment Resource Centre has been selected as one of the ten finalists for the 9th annual PoliticsOnline award for the top individuals, organisations and companies having the greatestimpact on the way the Internet is changing politics. By being in the top…
The 2008 Cone Business in Social Media Study in the US, has found that 93 percent of social media users believe a company should have a presence in social media, while 85 percent believe a company should not only be present but also interact with its customers via social media. With 60 percent of Americans…
Telstra recently took up ‘tweeting’ as a channel for providing customer service. Discussed via their Nowwearetalking site, there’s been a lot of initial feedback on the approach taken. Telstra has also linked to some of the broader online commentary in their post. This step helps legitimise Twitter and microblogging as a customer service option for…
Yesterday (Wednesday) I was privileged to attend a think tank in Melbourne discussing the future of the Victorian Government’s whole-of-government intranet, CentralStation. Being the only state government in Australia I am aware of with such a tool, I was surprised to learn that it had been originally created in 1996. To my knowledge that makes…
The most exciting change I’m seeing in US politics at the moment is the degree of top level support and enthusiasm for transparency in government. Nextgov has published an article, Obama says he would use IT to open government, which details the strategies the Democrat nominee for President says he will mandate for the US…
Brought to my attention by a reader, the Brazilian city of Belo Horizonte, capital of the state of Minas Gerais, has begun using evoting to support it’s participatory budget setting process. Documented in the research report, e-Participatory Budgeting: e-Democracy from theory to success? (PDF), the experience is a very interesting example of the use of…
One of the primary changes resulting from the growth of the internet has been to place professional media tools and distribution capabilities in the hands of individuals. Any individual with access to a computer and internet connection can create and distribute prose, poetry, commentary, software or services to millions at little cost. Add a microphone…
I have participated in the beta testing of software for over 20 years now – it’s a great way to get an early look at new developments and to have a level of influence over the development process as a customer (in one case I was even hired as the lead designer on a subsequent…
According to the NextGov article Air Force opens bidding for virtual air base, the US Air Force is preparing to launch a virtual air base where airmen will attend courses in a 3D virtual world.Simulators have long been used in training pilots and astronauts, due to the fatal consequences of mistakes by novices. This air…
The US has had a number of voting dramas over the last ten years, probably none so well documented as that of the Florida recount in the 2000 Presidential election that saw George Bush Jnr win. As a result of the paper ballet issues uncovered by this and other elections, the US has introduced e-voting systems,…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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