I have been reading a paper by James Robertsen of Step Two entitled Successful collaboration requires support. It discusses the need for central support and nurturing of online collaboration within an organisation rather than simply a ‘build it and they will collaborate’ approach. While I agree with James’ points, I do not feel that it…
In August I analysed traffic to our agency’s website in July 2008 using Hitwise’s data measurement service, comparing our share of web traffic against the total to Federal government websites, other government websites and the top websites visited by Australians. The results provided me with a view of how important government websites are in peoples’ online lives –…
I’ve been looking at the success of the Future Melbourne program, a wiki and blog based approach to shaping the future urban landscape of Australia’s second largest city. The program allowed citizens to directly collaborate, edit and comment on the plans for the future development of the city. It attracted more than 30,000 visits by…
Recognising over 10 years of reporting on egovernment topics from around the world, Victoria’s eGovernment Resource Centre has been selected as one of the ten finalists for the 9th annual PoliticsOnline award for the top individuals, organisations and companies having the greatestimpact on the way the Internet is changing politics. By being in the top…
CAPTCHA is a security provision designed to confirm that an online user is actually human by asking them to complete a simple test which is difficult for computers to interpret. Often appearing as wavy or handwritten words and numbers, CAPTCHA (standing for Completely Automated Public Turing test to tell Computers and Humans Apart) has been…
There are a variety of ways to simply and cost-effectively offer customer support online and, given that it’s not yet common in the Australian public sector, I thought I’d quickly outline my own thinking on the case for and against offering this type of service.In this post I’ll focus on text chat – the simplest…
The 2008 Cone Business in Social Media Study in the US, has found that 93 percent of social media users believe a company should have a presence in social media, while 85 percent believe a company should not only be present but also interact with its customers via social media. With 60 percent of Americans…
The most exciting change I’m seeing in US politics at the moment is the degree of top level support and enthusiasm for transparency in government. Nextgov has published an article, Obama says he would use IT to open government, which details the strategies the Democrat nominee for President says he will mandate for the US…
I find conferences a very useful avenue for networking with other egovernment and online channel professionals. I often get ideas or insights that I can share across my team and agency – and implement in our sites. However the attendance cost continues to rise. Sadly both the commitment in time and price means that I’ve…
Just as organisations can use social network sites to judge the relative merits of potential staff (per my post Locating and learning about future public employees), websites are allowing people to judge the relative merits of potential employers. How does your department rate?There’s no doubt that people research potential employers online, and in a ‘seller’s…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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