Brought to my attention by the Victorian eGovernment Resource Centre, the below video from Shel Holzman provides an excellent summary of the value of social media as an set of egovernment tools within government intranets. It addresses common misunderstandings and myths that have limited take-up, case studies of successful social media use and talks through…
Prescient Digital Media has published a case study on the adoption and success of Intranet social networking and other Web 2.0 technologies at Sabre, the company that runs most of the world’s airline flight reservation systems.Sabre custom-built a solution that supports employees in discovering and sharing information between staff, leading to six-figure direct cost savings…
James Robertson of Step Two Designs has posted about a survey being conducted by Prescient Digital Media exploring intranet use and adoption plans for Web 2.0 technologies. To participate and receive a copy of the aggregate results (plus a chance to win a US$400 prize) complete the short (10 minute) survey.
As a law-maker, governments are often more attuned to making the laws and being in the position of controlling and defining the terms of engagement with communities. Agencies and departments often consult external stakeholders, but on their own terms – choosing the place, the medium and the scope of discussions. There’s good reasons for this,…
Cairo Walker of Step Two Designs has written an excellent article on collaboration, looking at the use of digital tools and approaches to facilitating adoption within organisations. Entitled Collaboration: leading by example, the article includes a case study on the World Wildlife Fund detailing how a not-for-profit organisation can productively implement collaboration tools that meet…
A few months ago a PR agency representing the National Australia Bank (NAB) made a series of comments on AFL blogs advertising NAB services. This incident has been discussed in publications such as Marketing Magazine, NAB spamming: maybe it’s time to take dance lessons and Crickey, NAB spams blogs to spruik its SMS banking, which…
In the ‘old days’ before the internet, the boundaries of government reports, brochures, fact sheets, policy statements and other discrete documents were hard and unyielding. While a document might feature several attributed quotes and some purchased stock art, all of the content was owned by the organisation that created it. This was a logical approach…
There was an interesting admission from the US Army Secretary last week in Inside Defense as reported in the Wired Danger Room Blog, Senior Army leaders have fallen behind the breakneck development of cheapdigital communications including cell phones, digital cameras and Web 2.0Internet sites such as blogs and Facebook, Army Secretary Pete Geren said at…
Let’s assume you work for a government body that is deeply involved in highly contentious issues – issues that are very interesting (and frustrating) to communities both online and offline. Let’s also assume that your organization has very little chance of changing the fundamental policies and procedures that frame these issues in the public’s eyes….
I’ve met people who consider their online communities and online friends as significant and real influences on their lives. I’ve met others who regard online communities as some kind of crutch for a few lonely people with limited social skills. This is often characterised as a generational gap, shaped by how people see themselves in…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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