A useful article in MyCustomer.com outlines how egovernment has become a central plank in the UK government’s drive to provide, Service, service, service: The new public sector mantra The article looks at how the focus has shifted in the UK from the 2005 aim to get all services online to use the online medium positively…
The US government has recorded the second consecutive increase in satisfaction, to an average 73.5 percent in the latest E-Government Satisfaction Index, part of the broader American Customer Satisfaction Index (private sector website satisfaction is at 80 percent). As reported in CRM Buyer, 25 percent of sites achieved a rating over 80 percent. The feature…
A public wiki has been created to capture examples of best practice Government 2.0 initiatives from around the world. It’s just starting out but already has some great examples of how different governments are using tools like blogs, wikis, video and social networks to achieve their objectives and better service customers. If you have an…
In the past it has been the practice for many governments around the world to avoid playing in the centre of commercial spaces, where competitively priced services are already provided by private businesses. Government interventions in these markets are managed through legislation and direct intervention as a last resort (in cases of market failure) –…
Last week Victoria released the full text of the Victorian State Government E-Government Landscape Scan, conducted in August this year. The paper provides a review of the last six years of egovernment experience for the state, some of the challenges being faced in balancing the needs of citizens versus the needs of government and the…
It’s good to see Australia being an international leader in the egovernment space. As reported in the Daily Star’s Technews, the ANU’s National Centre for Information Systems Research (NCISR) completed training 99 Bangladeshi key decision makers and officers in the strategy and management skills necessary to improve the effective use of ICT in public sector…
Like many organisations, my agency warns our customers about the threat of phishing – where criminals use emails and/or websites to attempt to dupe people into providing personal information or account information to a fake website. Commoncraft has released a ‘Plain English’ video, which provides a visual way of communicating phishing to people and helping them understand…
While in Australia Malcolm Turnbull is the latest Australian parliamentarian to join Twitter (at http://twitter.com/TurnbullMalcolm), in the US the public sector is now applying the tool for everything from crime updates and traffic alerts to the daily schedules of US governors.The US public sector is beginning to discover that Twitter and other microblogging services are…
The French government has introduced a Web 2.0 portal featuring a forum, wikis and video to support debate on their digital strategy and encourage ideas outside traditional ‘government-think’ limits. As discussed in The Connected Republic, the French site is at http://assisesdunumerique.fr/forum/.
The UK government is working towards the pilot of a ‘Digital mentoring’ system to support people on the wrong side of the digital divide to cross over. As discussed in Connected Republic, Digital Mentors, the white paper for the initiative states, Government will pilot a ‘Digital Mentor’ scheme in deprived areas. These mentors will support…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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