Amongst the “crazy brave to politically suicidal” recommendations in the National Commission of Audit report, there are three recommendations for Government 2.0 and eGovernment initiatives that should bring a glow to the heart of digital enthusiasts and pragmatists. Recommendation 61: Data says that the Australian Government should improve its data management and analytics capability, also…
We recently saw a change in the federal government in Australia, with a corresponding reorganisation of agency priorities and structures. Some departments ceased to exist (such as Department of Regional Australia), others split (DEEWR into two departments, Education and Employment) and still others had parts ‘broken off’ and moved elsewhere (Health and Ageing, which lost…
The national e-Snapshot 2013 is the first in a rolling series to capture current thinking and practice around technology-enabled innovation for government and the public sphere including such areas as e-Government, Gov 2.0, digital government, mobile gov and open government. Organised by Cofluence, an organisation who has worked extensively in the Gov 2.0 field globally…
I blogged today from the Government as a Social Machine forum hosted by ANZSOG and featuring Professor Dame Wendy Hall from the University of Southampton in the UK. The discussion involved a diverse group of stakeholders from public and private sector organisations and covered the history of the internet and the challenges organisations, particularly governments,…
Six months ago I blogged about the success of e-tax as an egovernment service. Over the last 14 years the service had grown to an annual 2.5 million submissions, with growth of around 5% per year. I called it an egovernment success story for Australia – and stand by that view. E-tax has done a…
Yesterday I gave a presentation to the Victorian Government’s Communicators’ Group, discussing how effective government had been at meeting the challenge of rapid change throughout the last thirty years. As part of my presentation I revisited the area of government 2.0 – giving my view that there’s no longer such a thing – it’s now…
This week I’ve been in Melbourne for two conferences, the LGPro’s Resourcing and Valuing Social Media, and the eGovernment Summit (part of the eCommerce Expo). Below I’ve included the Storify records for both conferences as well as my presentation at the eGovernment Summit, on the progress of open government in Australia. Storify for LG Pro’s…
A few weeks ago Ann Steward, the Australian Government Chief Information Officer (CIO) and Deputy Secretary leading AGIMO (the Australian Government Information Management Office) announced she was retiring from the public service after seven years in her current role. Her announcement was widely covered in the media, and there’s been a number of public and,…
Guy Cranswick of IBRS has brought my attention to a media release about a new report from Fifth Quadrant, a leading Australian customer experience strategy and research consultancy, on social media and smartphone app customer service enquiries. The report looked at how many Australian consumers had used these channels for customer service enquiries and why they’d…
Over the last few days in Singapore I’ve had the opportunity to have some very interesting discussions with government and academic representatives about the state of egovernance and Government 2.0 across Asia – perspectives we all too rarely hear in Australia. This is a major shame for government officials in Australia, who are not exposed…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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