Many government initiatives need to be communicated to all or some of the community to increase awareness and, in some cases, encourage behavioural change. Whether advising people of changes in tax laws, informing and influencing the community’s health habits, or seeking public submissions in a consultation, there needs to be communications strategies in place to…
Government runs on rules. Policies, processes and procedures designed to address every contingency and plan for every possible risk in order to provide equity, stability and certainty. However, as experience has shown time and time again, we cannot predict the future. While we continually attempt to plan ahead, largely these plans are based on extrapolating…
If you’re having difficulty getting across to your management the magnitude of the impact of the internet and changes in society, try showing them one or more of these videos – each is only around eight minutes long. They provide a snapshot (in figures) of the changes taking place in the world. In case you…
I’ve been rereading the ABC article about the two girls who got caught in a drain and used their mobile phone to update their Facebook status, rather than call Triple 0. A representative of the Metropolitan Fire Service (MFS) in Adelaide said that, If they were able to access Facebook from their mobile phones, they…
Speaking with the locals can be one of the most rewarding – and most frustrating – experiences when traveling to foreign-language countries. If you make an attempt at their language – no matter how feeble – they will generally respect your efforts and go out of their way to be helpful. However if you simply…
Jeff Bullas has written a fantastic post, 28 Reasons Why The CEO Is Afraid Of Social Media, which lists many of the reasons given by organisations when resisting getting involved with online social media. While he’s followed up with another great post addressing many of these concerns, 9 Ways To Convince The CEO To Use…
Google, Facebook, Twitter, Wikipedia, Google Maps, WordPress. What do all these online services have in common? They are all part of the world’s virtual infrastructure, providing collective public goods that many people, including many Australians, use on a daily basis – whether for the storage, organisation, distribution or discovery of information. They are also all…
Often those of us living in English-speaking countries focus on what is going on in other English-speaking nations, Australia, New Zealand, USA, Canada, UK and so on. There’s a perfectly good reason for this, many of us don’t speak the languages used in other blogs around the world. However the impact of social media is…
Steve Radick has published an insightful post regarding different Government 2.0 personality types. Can you recognise yourself in one (or more) of these type? The amended post is at What’s Your Government 2.0 Personality Type? and a copy with other comments is visible at Govloop.
It is common practice for government Departments to go to consultants when they need specific skills or experience. The strategy is often to draw on this expertise to get started, transfer as much knowledge as possible to staff and move forward. However sometimes it can be more cost-effective to draw on the existing skills of…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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