My team keeps a close eye on what people search for in our intranet.
It helps us identify patterns in staff behaviour and better support their needs.
In browsing for other online information, I came across a case study from 2006 about a government agency which provides a similar picture of the value of paying attention to intranet search logs.
If you’ve been involved in public engagement or public participation over the last twelve months, it is worth checking out the International Association for Public Participation’s (IAP2) global Core Values Awards for 2012. Open now for entry, the IAP2’s Core Values Awards recognise the best public participation activities by organisations from around the world, based…
What gets 280 attendees, 10 organisers and 14 presenters to the National Library of Australia at 8.30am on a Saturday morning on a beautiful spring day in Canberra? The first TEDxCanberra, an independently organised TED event featuring sessions on knowledge, empowerment and change. I’m liveblogging the event so keep an on this post and the…
Now that Australia has finally sent a letter of intent to join the Open Government Partnership, I’ve been reading examples of how other jurisdictions went about developing their National Action Plans (a requirement of OGP membership) to foster and support government openness. It is clear that one of the key attributes of the most meaningful…
As reported in Peter Timmins’ Open and Shut blog this morning, the Attorney-General, Mark Dreyfus, has announced that Australia will be joining the Open Government Partnership (OGP) – the leading global organisation for states working towards more open government. Australia is the 59th country to join the OGP, following Ireland (who sent a letter of…
We’ve seen enormous movement towards the opening up of public access and permission to reuse government information in Australia over the last year, both at state and Commonwealth levels. However these attempts to improve transparency and increase the capability for information reuse shouldn’t be led by government alone. The public, media, commercial and not-for-profit sectors…
MarketingVox has release the article, Marketers’ Top 10 Wish List for Agencies of the Future, which reports on a US survey sponsored by Sapient of two hundred CMOs (Chief Marketing Officers). The report indicates that more than a quarter of marketers said that half to all of their marketing is now done via digital channels….
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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