The ABS’s Customer Insights Team, in conjunction with AGIMO, is holding a Web Analytics in Government forum on Tuesday 24 November in Belconnen. To quote the ABS, Our aim is that the forum will allow participants to learn from others and share practical knowledge and experience in: pitfalls of implementing web analytics in a government…
Jack Pickard has written an excellent post regarding How should the UK public sector adopt WCAG 2.0? which touches on many of the themes required for adoption in Australia. If you were thinking about shifting your Australian government site to a WCAG 2.0 level of accessibility, this is welcome contribution to the discussion. Sometimes I…
How would it change the management of your website if anyone could make an unmoderated public comment about any page at any time – totally outside your control? How would your Minister and senior management respond if people could freely critique your content, pointing out any errors or misleading statements or airing their complaints (and…
Not all projects completely succeed. For a variety of factors some do not meet some or all of the original goals laid out for them. There is a tendency to label these projects as failures, to totally write them off and be more cautious when initiating similar projects in the future. In the web space,…
Speaking with the locals can be one of the most rewarding – and most frustrating – experiences when traveling to foreign-language countries. If you make an attempt at their language – no matter how feeble – they will generally respect your efforts and go out of their way to be helpful. However if you simply…
When I wrote my first online community engagement strategy for Telstra’s Wireplay service in 1997, one of the factors I considered was how to ‘complete the loop’ – integrate inbound and outbound online channels to reach, engage and promote interaction across the widest possible audience. In those days we used mass media, product sponsorship and…
I’ll be speaking at the Managing Your Online Content conference from Ark group in Sydney this Wednesday on the topic of Aligning your web content strategy with organisational objectives. I’ll be making an effort to log the conference online, either via Twitter (#MYOCG09) or via a liveblog on this blog, if I have access to…
Jakob Nielsen, often considered one of the world’s leading thinkers on usability, has discussed the mobile web in his latest Alertbox monthly update, equalling the state of mobile websites today as similar to the state of the desktop internet in 1998. I tend to agree that for many organisations this is the case, with Nielsen’s…
While many governments around the world pursue the ‘one portal’ approach, a few commentators are arguing for a different type of model – many correct doors rather than one big door. This means reaching out to embed government content in the websites citizens choose to visit rather than simply attempting to encourage all web users…
The US government has recorded the second consecutive increase in satisfaction, to an average 73.5 percent in the latest E-Government Satisfaction Index, part of the broader American Customer Satisfaction Index (private sector website satisfaction is at 80 percent). As reported in CRM Buyer, 25 percent of sites achieved a rating over 80 percent. The feature…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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