Deloitte has released a report suggesting that eGovernment has failed to reach it’s potential due to an over-reliance on technical delivery and failures to change Public Sector business models or adequately consider the customer at the centre of transactions. A summary of the report’s key findings is at CIO magazine entitled Governments Urged to Learn…
One of the most difficult tasks for anyone working in the online industry is to bring along an internal audience who are not ‘digital natives’. This often includes the people who control the purse strings in organisations, who do not quite get how these newfangled digital toys work – or that they are business tools…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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