We often talk about the professional values of the public service – honesty, integrity, respect, courtesy, care and responsibility. These professional values comprise a major part of the Australian Public Service’s (APS) Code of Conduct, and similarly are prominent in many public service codes and charters in Australia and around the world. They aim to…
At the next Gov 2.0 Canberra lunch we’re taking a look at a topic rapidly growing in importance for government agencies – managing and moderating online communities. Quiip Director and Community Manager, Alison Michalk, will provide her insights into online community management, user-generated-content moderation and risk mitigation within the Web 2.0 space. The presentation will…
Many people I encounter consider social media as Twitter & Facebook – which is pretty much all that gets reported on via traditional media. However the scope and history of social media is much richer and deeper than this. PeopleBrowsr recently commissioned a cartoon history of social media, which starts with the first robot messageboard…
The Australian National Audit Office has just released a report ‘The Protection and Security of Electronic Information Held by Australian Government Agencies‘ based on a review of the approaches to information security by four agencies, the Office of Financial Management, ComSuper, Medicare Australia, and the Department of the Prime Minister and Cabinet. Amongst other recommendations…
Facebook’s active membership now exceeds 500 million users – that’s 1 in 13 humans. If it were a country it would be the third largest on earth. Its usage in Australia accounts for roughly 29% of the time spent online. Based on the average Australian internet user spending around 18.8 hours online each month (as…
I remember the great demonstration of November 1997. A plea went out asking citizens to gather outside their leader’s home to protest about major problems with the system. They were requested to be peaceful and law-abiding, to simply chant slogans, drink beer and remove their clothes. This demonstration was to be in Ultima Online, a…
Over the last two years we’ve seen a concerted effort by governments across Australia to increase the level of online engagement, debate and discussion involving public agencies. In 2009 the Government 2.0 Taskforce, commissioned by then Finance Minister Lindsay Tanner and chaired by Dr Nicholas Gruen, conducted a six month process of engaging public servants…
At least one state agency in the US, Maryland Division of Correction, recently started requiring employees to provide their personal Facebook password and allow their employer to scrutinise their account as a condition of continued employment. Apparently this request wasn’t illegal – although it breaches Facebook’s usage policy (which could mean the employee loses their…
Listening to the US’s National Public Radio (NPR) last week, I caught a story about how Chinese citizens are now using micro-blogging services (similar to Twitter) to communicate about missing or stolen children and, in some cases to locate them. According to The Guardian article, Chinese parents turn to microblogging in hunt for missing children,…
The Queensland State Archives recently commissioned a whole of Government Recordkeeping and Web 2.0 online survey to investigate how Queensland’s public authorities were using Web 2.0 and social media2 tools to conduct government business. The survey also asked public authorities about the policies and procedures they had in place to guide the business use of…
This archive mirrors the original eGov AU blog — Craig’s professional commentary on AI, digital government and technology in public life, running since 2006.
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